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    Article
     | 
    MAR 18, 2021

    A new paradigm of physical retail, created and accelerated by the pandemic’s disruptive forces, is ready to emerge. In the coming year, the “retail apocalypse” will reach a crescendo as many teetering legacy retailers close hundreds of locations. In their place, frictionless, digitally enabled retail experiences will dot the landscape.

    Article
     | 
    APR 29, 2021

    Amid the carnage of bankruptcies, store closures, and massive layoffs in 2020, some retail companies actually fared very well. Adjustments to supply chains, product and service bundles, stocking and inventory, and customer service have been the keys to success for big-box retailers like Walmart, Target, and Best Buy. Others, such as Apple, lululemon athletica, Nike, and Starbucks, are focusing on innovating and modifying store experiences through digital integration, frictionless shopping, and atmospherics modified for a “new normal” of social distancing and sanitization.

    Report
     | 
    MAY 21, 2020

    As convenience becomes an increasing driver of consumer behavior, we explore how friction-reducing technology advancements are helping retailers generate more sales.

    Report
     | 
    DEC 18, 2020

    For occasions where physical checkout is necessary, the experience should be as quick, frictionless, and contactless as possible. Amazon is rapidly advancing the technology and customer awareness of frictionless commerce. The rollout of Amazon Go, the cashierless convenience store concept featuring its patented Just Walk Out technology, is well underway.

    Report
     | 
    FEB 17, 2021

    The 2020 holiday season’s unprecedented ecommerce surge helped total US retail spending remain positive, setting the tone for healthy outlook for 2021 holiday season growth.

    Audio
     | 
    SEP 24, 2020

    eMarketer principal analyst Andrew Lipsman and senior forecasting analyst at Insider Intelligence Cindy Liu speak about innovations in ecommerce and how technology is creating a frictionless experience for online shoppers. They discuss the jump from fast to free shipping, what drone deliveries could potentially look like, and dive into the many facets of click and collect. They also explain the downsides of frictionless commerce and how businesses can overcome those hurdles.

    Article
     | 
    APR 2, 2021

    Article: Frictionless ‘stores of the future’ will land and expand.

    Video
     | 
    MAR 10, 2021

    Recent frictionless innovations from contactless payments and curbside pickup to digital store signage. A closer look at pandemic-accelerated categories, like grocery ecommerce and digital fitness—will the pace continue? Presenters. Zia Daniell Wigder is senior vice president of content at Insider Intelligence. Zia oversees the 100+ person content team at Insider Intelligence.

    Article
     | 
    MAY 4, 2021

    Offering coverage at the point-of-sale allows them to create a more frictionless purchasing experience since customers don’t have to seek out a third party to get coverage. This will push more of Tesla’s and Rivian’s peers to seek ways to add insurance and remain competitive, presenting partnership opportunities for insurtechs.

    Video
     | 
    MAR 3, 2021

    From increased adoption of D2C and omnichannel marketing to more frictionless payment methods in-person, what are the customer experiences (CX) that your customers will crave— and demand—in the months and years ahead?

    Article
     | 
    MAR 24, 2021

    The regtech’s tools automate FIs’ user ID verification to prevent financial crime and provide a frictionless online customer journey. As a result, the regtech announced that Q3 2020 was its largest sales quarter and that it has verified more than 300 million identities, up from 170 million in 2019, per its press release.

    Article
     | 
    APR 9, 2021

    The industry can also expect frictionless stores of the future to proliferate, as digital-first retail experiences such as Amazon Go continue to expand. Amazon Go, a cashierless convenience store concept featuring its patented Just Walk Out technology, is continuing to expand its footprint.

    Audio
     | 
    MAY 21, 2020

    Insider Intelligence research analyst Daniel Keyes, principal analyst Andrew Lipsman and senior forecasting analyst Cindy Liu discuss how the coronavirus changed retail and ecommerce. What are our base, best and worst cases scenarios? They then talk about who frictionless retail is for and what Americans' online grocery experience really looks like.

    Report
     | 
    MAR 18, 2021

    The industry can also expect frictionless stores of the future to proliferate, as digital-first retail experiences such as Amazon Go continue to expand. Amazon Go, the cashierless convenience store concept featuring its patented Just Walk Out technology, is continuing to expand its footprint.

    Article
     | 
    MAY 21, 2020

    Click and collect sales in the US will see an acceleration of growth amid the coronavirus pandemic, rising roughly 60% to $58.52 billion this year, according to our estimates. That’s a considerable increase from our previous estimate, when we anticipated a 38.6% growth.

    Article
     | 
    MAY 26, 2020

    Frictionless commerce, a trend permeating many facets of the customer journey today, leverages technology to improve the retail experience by saving people time and hassle. And arguably the most competitive battleground in frictionless commerce is in fast and free ecommerce delivery.

    Article
     | 
    JAN 13, 2021

    Another adjacent development contributing to influencer- and user-generated content’s growth is this: AI-based services are now helping brands create ads from these assets in a frictionless manner and target them to the right audiences as well. Inclusivity in marketing is itself a trend to watch, and consumers want to spend their dollars on brands that portray people like them in their advertising.

    Article
     | 
    SEP 19, 2019

    For many consumers, online shopping isn’t as frictionless as some retailers may think, particularly when it comes to return policies.

    Article
     | 
    DEC 15, 2020

    It’s part of providing a frictionless checkout experience, whether on social or elsewhere—another important trend for 2021. Learn from abroad. Social commerce (including checkout) is already a big business in China, thanks mainly to the popularity of catch-all app WeChat.

    Report
     | 
    FEB 13, 2020

    The 2019 holiday season posted modest retail sales growth amid a strong consumer economy but challenging calendar. With more economic risks ahead, the 2020 season may be even more challenged for growth.

    Article
     | 
    DEC 2, 2020

    Providing that choice allows for a more frictionless experience. It allows us to understand more about how people like to shop and how they like to save. This program is still relatively new. Are you going to revisit it to see what’s worked and what hasn’t, and possibly have conversations with customers about other features they might want? Glaser: Yes, of course.

    Article
     | 
    NOV 18, 2020

    Additionally, today we're rolling out our new Insider Intelligence site, which now provides all clients with frictionless access to eMarketer and Business Insider Intelligence content – including archives as well as future publications – along with upgraded features and functionality.

    Report
     | 
    DEC 4, 2020

    Mobile money transfer options are key to a frictionless user experience—especially since basic P2P payments functionalities have become table stakes for FIs of all sizes. Much of this owes to the rise of the Zelle payments network, which hundreds of US FIs have adopted in the three years since its general release.

    Report
     | 
    NOV 25, 2020

    Best Practice: Starling offers a frictionless user experience for depositing checks in-app. The tool is easily accessible within the "Home" tab, while intuitive buttons and clear instructions help customers complete the task. Adding a new bill payee via document scanning automates a tedious task, but none of the neobanks support it.