On-time delivery rates during the peak Cyber Five period—Thanksgiving Day through Cyber Monday—were 96.7% for UPS, 95.1% for FedEx, and 93.2% for USPS. During the week of Christmas, on-time rates were 97.6% for UPS, 96.5% for FedEx, and 94.7% for USPS. While these levels were down slightly from 2019, they were surprisingly strong considering the unique challenges of 2020.

On-time delivery rates during the peak Cyber Five period—Thanksgiving Day through Cyber Monday—were 96.7% for UPS, 95.1% for FedEx, and 93.2% for USPS. During the week of Christmas, on-time rates were 97.6% for UPS, 96.5% for FedEx, and 94.7% for USPS. While these levels were down slightly from 2019, they were surprisingly strong considering the unique challenges of 2020.

Fast shipping is absolutely table stakes,” said Brie Carere, executive vice president and chief marketing and communications officer at FedEx. “Same-day matters as a choice for when consumers really need it, [such as with] pharmacy and grocery.”.

The logistics space has changed quite a bit in the nearly two decades that Brie Carere has worked at FedEx, thanks in large part to ecommerce.

While delivery players such as DHL, FedEx, UPS, and local postal services have been working to improve their logistical operations in the region, online marketplace Mercado Libre also threw its hat in the ring in 2013 with the launch of its shipping management service, Mercado Envíos. The company has been making inroads since.

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“This was also the first year where FedEx made Saturday and Sunday standard delivery days for the holiday season,” Jindel added. While ensuring more consistent delivery flow, weekend delivery can also leave less margin for error in the case of an external shock.

Hayden and Amin both said they believe most of the out-of-stock problems are in the past, but there are still lessons digital sellers should learn for the future—especially since the holiday shopping season is expected to be the biggest ever for ecommerce, straining supply chains as well as logistics providers including USPS, UPS, and FedEx.

“Every January, FedEx starts planning for the next holiday season closely with our top peak shippers,” said Ryan Kelly, vice president of global ecommerce marketing at FedEx.

Fast shipping is absolutely table stakes,” said Brie Carere, executive vice president and chief marketing and communications officer at FedEx. “Same-day matters as a choice for when consumers really need it, [such as with] pharmacy and grocery.”.

., UPS and FedEx both improved their on-time delivery. During a four-week stretch this holiday season, UPS had a 98.3% on-time delivery rate, while FedEx reached 96.9%. Retailers have also set better expectations. Roughly a third abandoned their “last order promise date,” in an effort to not disappoint consumers in case they weren’t able to deliver holiday orders on time, according to Kurt Salmon.

If Amazon is poised to gain share in the first half of the final week before Christmas, click-and-collect orders will tip the scales in the direction of big-box merchants during the second half of that week.

“That is huge and will create a new challenge for [USPS, UPS and FedEx]. However, it will be tempered by the large increase in Amazon’s own fleet of drivers via the [delivery service partners] program.”.

And FedEx recently introduced SameDay Bot, an autonomous courier with speeds up to 10 mph, designed to navigate pedestrian traffic and make it up steps to your doorway. In the future, drone delivery is even a possibility.

Respondents between ages 18 and 34 were more likely to shop after the holidays (59%) [FedEx]. Black Friday/Cyber Monday (The day after Thanksgiving: November 23 and 26, 2018). What gets spent:.