A March 2021 study by Cross-Border Commerce Europe, supported by FedEx Express and Worldline, concluded that the value of such sales in Western Europe and Scandinavia would rise 51% between 2020 and 2022, to €220 billion ($251 billion). Key Takeaways.

On-time delivery rates during the peak Cyber Five period—Thanksgiving Day through Cyber Monday—were 96.7% for UPS, 95.1% for FedEx, and 93.2% for USPS. During the week of Christmas, on-time rates were 97.6% for UPS, 96.5% for FedEx, and 94.7% for USPS. While these levels were down slightly from 2019, they were surprisingly strong considering the unique challenges of 2020.

On-time delivery rates during the peak Cyber Five period—Thanksgiving Day through Cyber Monday—were 96.7% for UPS, 95.1% for FedEx, and 93.2% for USPS. During the week of Christmas, on-time rates were 97.6% for UPS, 96.5% for FedEx, and 94.7% for USPS. While these levels were down slightly from 2019, they were surprisingly strong considering the unique challenges of 2020.

FedEx. Worldline.

The logistics space has changed quite a bit in the nearly two decades that Brie Carere has worked at FedEx, thanks in large part to ecommerce.

eMarketer executive editor Rimma Kats and principal analyst Andrew Lipsman explain how grocery stores will evolve, how many people could replace in-store shopping with voice commerce, a partnership between Alphabet’s drone arm Wing, FedEx and Walgreens and more.

Fast shipping is absolutely table stakes,” said Brie Carere, executive vice president and chief marketing and communications officer at FedEx. “Same-day matters as a choice for when consumers really need it, [such as with] pharmacy and grocery.”.

Hayden and Amin both said they believe most of the out-of-stock problems are in the past, but there are still lessons digital sellers should learn for the future—especially since the holiday shopping season is expected to be the biggest ever for ecommerce, straining supply chains as well as logistics providers including USPS, UPS, and FedEx.

“This was also the first year where FedEx made Saturday and Sunday standard delivery days for the holiday season,” Jindel added. While ensuring more consistent delivery flow, weekend delivery can also leave less margin for error in the case of an external shock.

While delivery players such as DHL, FedEx, UPS, and local postal services have been working to improve their logistical operations in the region, online marketplace Mercado Libre also threw its hat in the ring in 2013 with the launch of its shipping management service, Mercado Envíos. The company has been making inroads since.

“Every January, FedEx starts planning for the next holiday season closely with our top peak shippers,” said Ryan Kelly, vice president of global ecommerce marketing at FedEx.

Fast shipping is absolutely table stakes,” said Brie Carere, executive vice president and chief marketing and communications officer at FedEx. “Same-day matters as a choice for when consumers really need it, [such as with] pharmacy and grocery.”.

If Amazon is poised to gain share in the first half of the final week before Christmas, click-and-collect orders will tip the scales in the direction of big-box merchants during the second half of that week.

“That is huge and will create a new challenge for [USPS, UPS and FedEx]. However, it will be tempered by the large increase in Amazon’s own fleet of drivers via the [delivery service partners] program.”.