FEB 10, 2021
Customers can also track their spending and upcoming payments within the Klarna app, while budgeting tools and savings accounts are in the works. This is not Klarna’s first banking push: It operates savings accounts in Sweden, after securing a full banking license in 2017. And in June 2020, it debuted a savings account in Germany exclusively for customers of digital savings marketplace Raisin.
MAR 4, 2021
On today's episode, we discuss data’s role in customer experience (CX), how the pandemic changed the way companies approach customers, and how to measure CX ROI. We then talk about the best loyalty programs in the US, shifting to contactless payments, and whether Gen Z will recover from the pandemic-induced recession. Tune in to the discussion with eMarketer principal analyst at Insider Intelligence Jeremy Goldman.