DEC 11, 2020
eMarketer principal analyst Mark Dolliver, junior analyst Blake Droesch, and vice president of content studio at Insider Intelligence Paul Verna discuss whether WarnerMedia just killed movie theaters, why Salesforce is buying Slack, why Facebook's buying Kustomer, the first few cases of Facebook's Oversight Board, Nielsen readies to change its TV ratings, shopping carts on WhatsApp, how much cash can fit in your pocket at once, and more.
JUN 4, 2019
As retail store closures continue at an alarming rate, consumer goods brands have fewer channels to sell their products outside of retail and ecommerce behemoths like Amazon, Walmart and Costco. This reality has many in the consumer goods industry looking to sidestep retail and online marketplaces altogether with hopes of selling to their customers directly.
APR 6, 2021
Customers became more reliant on online channels during the crisis, but did not necessarily find the websites as informational, navigable, or inclusive as they may have expected. Product & fee information should be more clearly presented in digital channels. Customer understanding of interest rates and fee structure experienced year-over-year declines of 5% and 4%, respectively.