Canada’s incumbent banks lose ground in customer satisfaction: The Big 5 Canadian banks saw lower overall satisfaction as a group in J.D. Power’s annual survey—but this poses little risk to their market positions, given the strong satisfaction with their direct bank units and their hard-to-replace legacy offerings.
However, without knowing more about survey participants, this data may paint a rosier picture of actual authentication rates among web publishers as a representative whole. Authentication rates will vary by publisher depending on their relationships with users.
What hurdles do digital-only banks have to overcome to further boost customer acquisition, and what strategies are at their disposal to do so? Which individual digital-only banks stand to see the largest account holder growth in the US and UK? WHAT'S IN THIS REPORT?
As retail store closures continue at an alarming rate, consumer goods brands have fewer channels to sell their products outside of retail and ecommerce behemoths like Amazon, Walmart and Costco. This reality has many in the consumer goods industry looking to sidestep retail and online marketplaces altogether with hopes of selling to their customers directly.
eMarketer was pleased to moderate a Tech-Talk Webinar presentation featuring Carol Krakowski, director of insights at PowerReviews. She discussed the anatomy of the perfect review, along with proven strategies on how to collect and leverage customer-generated content.