Consumer surveys consistently show that buyers appreciate curbside pickup and buy online, pick up in-store (BOPIS) options, and that they intend to use them more.

Target, which recently began rolling out the option to make returns through its Drive Up curbside service. DSW, Ann Taylor, and dozens of other retailers that use third-party returns management platform Narvar’s Home Pickup service, which allows shoppers to schedule a courier to pick up return packages from their home.

Target recently began rolling out the option to make returns through its Drive Up curbside service. DSW, Ann Taylor, and dozens of other retailers use third-party returns management platform Narvar’s Home Pickup service that allows shoppers to schedule a courier to pick up return packages from their home.

Curbside pickup proves more popular than in-store for click and collect. Most digital grocery services featured in this benchmark offered curbside pickup, but fewer offered in-store pickup. However, those lacking in-store were not severely penalized since curbside proved to be the more popular offering. In-home delivery may be more appealing to consumers than previously thought.

Millennial and Gen X respondents preferred in-store to curbside pickup by a wider margin than other groups. Gen Zers and boomers in our survey also favored in-store pickup, but with a smaller gap in relation to curbside.

On today's episode, we discuss Pinterest's unique advertising challenges, how its user growth compares with the other digital advertising giants, and the balance between shopping and buying on the platform. We then talk about what is most important to customers using curbside pickup, how Target capped off an exceptional 2020, and how to fairly measure in-store retail's performance going forward as stores reopen with limited capacity. Tune in to the discussion with eMarketer analyst at Insider Intelligence Daniel Keyes.

Business Insider Intelligence research analyst Daniel Keyes and eMarketer principal analyst at Insider Intelligence Andrew Lipsman discuss how Amazon's Prime Day went and what to expect from holiday shopping this season. They then talk about miniature Ulta Beauty shops inside Target stores, the health of retail in 2021, and whether in-garage delivery can rival curbside pickup.

eMarketer principal analysts Andrew Lipsman and Nicole Perrin discuss the most fortunate and unfortunate D2C companies during this coronavirus pandemic, and what they are doing to survive it. They then talk about Google helping retailers highlight curbside pickup, Uber's offer to buy GrubHub, the Media Ratings Council maybe taking Facebook's advertising badge of approval and what to make of some major retailers filing for bankruptcy.

On today's episode, we discuss how stores will likely shape-shift, what happens to curbside pickup going forward, and how "virtual" shopping experiences are about to get. We then talk about whether "buy now, pay later" is sticking around, Amazon's emerging national grocery chain, and how Walmart+ is doing six months after launch. Tune in to the discussion with eMarketer director of forecasting Cindy Liu and analyst at Insider Intelligence Daniel Keyes.

Life is different during a pandemic, and that includes shopping. Retail businesses are closed in most states, and the ones that are open are doing business differently with social distancing practices like curbside pickup. And consumers are shifting more to ecommerce out of necessity.

Beyond using location data to provide directions to stores or identify nearby inventory, retailers can also use it to alert workers when customers arrive for curbside pickup, or to allocate workers in anticipation of a surge of shoppers. Real-time data can also track supply chain movements, which can let shoppers know when to expect in-store availability or delivery of their ecommerce orders.

Merchants need to ensure their workplace is safe for employees and shoppers and that they’re offering multiple fulfillment options, such as curbside pickup and click and collect. Consumers vote “with their wallet and their footsteps,” Cornell said. With competition a click away, the pressure is on retailers to meet consumers’ expectations.

Shoppers will return to stores in 2022 with expectations that retailers will offer tools that connect digital and physical shopping experiences, like curbside click and collect or QR code payment options.

This platform, along with real-time inventory visibility, helped dealers, who were limited to offering curbside pickup at the height of the pandemic, to serve customers in the rapidly changing digital environment. The company uses Movable Ink’s contextual marketing capabilities to serve subscribers with recommended products and customize email content based on triggers like the weather.

., Apple Pay), and the rising tide of click-and-collect transactions—particularly curbside pickup—so often initiated on smartphones. Key Shopping Days and Consumer Behaviors. The 2021 holiday season will fundamentally be shaped by retailers looking to smooth out their demand curves and consumers anxious about getting what’s on their shopping list.

According to McKinsey consumer data published in September 2020, 18% of respondents in Canada said they used store curbside pickup for the first time during the pandemic, and 11% stated they bought online and picked up in-store for the first time. The growth is being met with retailers building out click-and-collect logistics.