MAR 4, 2021
On today's episode, we discuss data’s role in customer experience (CX), how the pandemic changed the way companies approach customers, and how to measure CX ROI. We then talk about the best loyalty programs in the US, shifting to contactless payments, and whether Gen Z will recover from the pandemic-induced recession. Tune in to the discussion with eMarketer principal analyst at Insider Intelligence Jeremy Goldman.
MAY 5, 2021
Visa announced that usage of its contactless cards in the US was up 150% year over year last March, and Mastercard reported about a 40% increase in contactless payments in Q1 2020. “While some of this was driven by contactless cards, what also spurred usage growth was increased adoption of cards in mobile wallets,” Orozco said.