Auto insurers’ $18 billion in premium refunds couldn’t offset poor communication ratings—insurers will likely invest in digital communication tools to fuel more effective interactions.

Leading US insurtechs Metromile and Hippo are collaborating on a discounted auto and homeowners insurance bundle. This will help the insurtechs better compete in the US’s crowded P&C market.

Auto insurance customers shopped around more than ever amid the pandemic, causing a 3% increase in their migration to the five biggest US insurers—here are two ways insurtechs can fight back.

The auto insurtech is a trailblazer in the space—and Lemonade can tap into its technology and reach to power its new insurance launch. The new auto offering that Lemonade rolled out in Illinois a few weeks ago will launch nationwide in the coming months—and its car insurance will be telematics-based.

More on Getsafe: The insurtech offers several lines of insurance across the P&C space, including home contents, personal liability, and auto insurance. Getsafe provides a fully digitized experience that lets users buy, manage, and cancel policies all within the app.

Lemonade added a preventative pet insurance package for younger pets amid strong premium growth—but we expect the insurtech to prioritize providing one-stop-shop insurance coverage

Demand from insurers could further increase to counter customers’ stagnant auto insurance satisfaction, which is based on factors like claims. The insurtech is moving deeper into property insurance, which desperately needs to be digitized, and its existing partners could help its solution stand out. Visual inspections of property damage are rare, but technology could make them more common.