This inaugural study, weighted based on responses to a consumer survey, ranks the seven largest Canadian financial institutions by assets according to their mobile banking capabilities. It presents detailed benchmarking data on the availability of 42 mobile features, selected by analysts based on their propensity to set FIs apart.

In 2021, the number of new mobile banking users in Canada will plummet to a third of the previous year’s level, considerably increasing competition among financial institutions (FIs), including CIBC. As the battle for new mobile users heats up, FIs’ mobile banking app features will be crucial. This report identifies which key growth opportunities CIBC might focus on to gain and retain customers.

In 2021, the number of new mobile banking users in Canada will plummet to a third of the previous year’s level, considerably increasing competition among financial institutions (FIs), including the Bank of Montreal (BMO). As the battle for new mobile users heats up, the features of FIs’ mobile banking apps will be crucial: This report identifies which key growth opportunities BMO might focus on to gain and retain customers.

In 2021, the number of new smartphone banking users in Canada will plummet to a third of the previous year’s level, considerably increasing competition among financial institutions (FIs), including TD Canada. As the battle for new mobile users heats up, the features of FIs’ mobile banking apps will be crucial: This report identifies which key growth opportunities TD might focus on to gain and retain customers.

In 2021, the number of new smartphone banking users in Canada will plummet to a third of the previous year’s level, considerably increasing competition among financial institutions (FIs), including RBC. As the battle for new mobile users heats up, FIs’ mobile banking app features will be crucial. This report identifies which key growth opportunities RBC might focus on to gain and retain customers.

In 2021, the number of new smartphone banking users in Canada will plummet to a third of the previous year’s level, considerably increasing competition among financial institutions (FIs), including Banque Nationale. As the battle for new mobile users heats up, FIs’ mobile banking app features will be crucial. This report identifies which key growth opportunities Banque Nationale might focus on to gain and retain customers.

In 2021, the number of new smartphone banking users in Canada will plummet to a third of the previous year’s level, which will considerably increase competition among financial institutions (FIs), including Scotiabank. As the battle for new mobile users heats up, FIs’ mobile banking app features will be crucial. This report identifies which key growth opportunities Scotiabank might focus on to gain and retain customers.

In 2021, the number of new smartphone banking users in Canada will plummet to a third of the previous year’s level, which will considerably increase competition among financial institutions (FIs), including Desjardins. As the battle for new mobile users heats up, the features of FIs’ mobile banking apps will be crucial. This report identifies which key growth opportunities Desjardins might focus on to gain and retain customers.

CIBC places first in mobile: The banking giant topped J.D. Power’s Canadian mobile app customer satisfaction survey—a designation it may have earned in part due to some recently rolled-out features.

In the UK and Canada, the pandemic has yielded very different results in 2020—a 59.9% plunge in digital-only DAO in the UK and a massive 342.6% explosion in Canada. However, by 2022, raw digital-only bank account opening will be dwindling gently in both countries.

A return to Canada in 2022, following a recent exit due to limited resources. The big takeaway: Expansion in Australia will be challenging for Revolut but its growth gives it a decent chance of success if it dedicates enough resources. The heft of its Big Four incumbents makes Australia a tough market to break into—the quartet holds about 80% market share in the country, Reuters reported.

Square will get Afterpay’s BNPL offering in the fintech’s eight markets: Australia, New Zealand, the US, Canada, the UK, Spain, Italy, and France. The opportunity: The combination gives Square neobanking growth opportunities in two countries:.

After shuttering a limited beta offering in Canada, Revolut is planning a risky re-entry into that country. In the US, native neobanks like Chime and Varo will offer stiff competition.

Wealthsimple hits 2M Canadian users amid neobanking push: The Canadian fintech reached a user threshold as it hit a CAD$5 billion valuation from its latest funding round—positive signs that it could become a significant player despite the challenges in its home market.

And they should prioritize features that were the most in-demand among respondents to Insider Intelligence’s Canada Mobile Banking Emerging Features Benchmark 2021. Here are the four most in-demand digital money management features among Canadian respondents that banks can offer to provide assistance in the mobile channel:.

But mobile banking users may not be convinced of customer service tools’ enduring value: Respondents to Insider Intelligence’s Canada Mobile Banking Emerging Features Benchmark 2021 ranked Customer Service as the least valuable among the study’s six categories. To persuade users to more strongly embrace mobile customer service tools, banks should focus on the most popular features in this category.

This third annual study ranks the 10 largest UK banks and building societies by assets according to their mobile banking capabilities and how highly consumers value their offerings. We present detailed benchmarking data on the availability of 41 mobile features, selected based on their propensity to set financial institutions apart.

In markets where contactless cards were introduced early on—such as in Canada, France and the UK—the spread of these cards has impeded the growth of mobile payments. This is largely because contactless cards preceded the introduction of mobile payment platforms like Apple Pay and Samsung Pay.