Article
| MAY 19, 2022
Southeast Asia emerges as a mobile-first consumer economy: Online food delivery, grocery sales, and digital payments to benefit as internet accessibility expands in the region.
Video
| NOV 23, 2021
Noticing gaps in accessibility, SmileDirectClub went to market to offer affordable, wide scale orthodontic care in the US before going global. Watch Industry Voices: Spotlight on D2C with SmileDirectClub CMO John Sheldon to hear how the brand’s goals were achieved by focusing on customer relationship management and a retention strategy rooted in telehealth.
Chart
| MAR 31, 2022
Article
| SEP 22, 2021
Roku is helping Shopify merchants deploy CTV ad campaigns: The move will increase the total addressable market of Roku’s ad platform, while also increasing accessibility for SMBs.
Article
| MAY 26, 2022
Despite greater overall accessibility, fitness technologies like VR and workout apps require broadband connectivity. There’s a persistent digital divide, with 27.6 million in the US lacking home internet access in 2021.
Article
| JUN 14, 2022
The news: Healthcare providers say there are major gaps in accessibility to care for rural patients compared with non-rural patients, according to a new Walmart and Medscape survey of 10,000 US clinicians. 33% of all clinicians believe rural patients have strong access to specialty care. 71% of all clinicians say non-rural patients have strong access to the same.
Article
| MAY 31, 2022
The UK government has taken many steps in the past year to ensure that the more than 5 million adults in the UK who rely on cash as their primary payment method retain accessibility. Most recently, the Financial Conduct Authority (FCA) was granted new powers to ensure UK citizens retain the ability to access cash.
Article
| APR 14, 2022
An evolving landscape: The industry is moving toward cross-screen, cross-platform solutions that overcome challenges with data quality, compatibility, and accessibility.
Article
| JUN 21, 2022
As the Festival's first official accessibility partner, Google is working to ensure that Cannes fosters full participation by all, including employing Live Transcribe for real-time captioning, supplying American Sign Language (ASL) interpreters, and ensuring the company’s popup event headquarters is easy to access.
Article
| MAY 16, 2022
They want ease of business, accessibility, collaboration, transparency, partnership, problem solving, and empathy, too. They want to see how you relate to, help, and connect with them on a human level. And yet, all too often I see emotionless customer interactions from marketers trying to push upsells or asking customers to attend an event without understanding what the customer cares about.
Article
| MAY 20, 2022
Therefore, live and video commerce brings the closeness of global experience to one place, and also accessibility and learning about products that aren’t within your current shoppable area. In addition, livestream shopping will shorten the discovery period to purchasing time. The search for a product is what I call the 1.0 of ecommerce.
Article
| MAR 28, 2022
Creators’ growing frustration: The recent complaints about the accessibility of TikTok’s creator fund, which requires that accounts have over 10,000 followers, are not the first levied against the platform. Creators have been complaining about the fund since it launched for paying less than other platforms and prioritizing payments to influencers with pre-established large followings.
Report
| MAY 9, 2022
Mobile internet’s affordability and accessibility are driving a surge in the on-demand economy in the region. Behind the Numbers: eMarketer's Forecast Methodology.
Article
| DEC 2, 2020
Though US law requires most public and private companies to make their websites and digital experiences accessible to people with disabilities, many are still missing the mark. But as the pandemic forces more people to work, study, shop, and conduct business online, it is empowering the disability community. Brands are turning to new technology and inclusive design to boost accessibility and extend their outreach.
Article
| JUN 22, 2022
And so we've really helped solve that creation and accessibility of [the] always-on creation problem by making sure that we're helping you meet your goals cross-platform. And then yes, our move into off-platform is really just the opening of the opportunity for how we can think about future business models for Snap in the long term.
Report
| MAR 15, 2022
The accessibility and affordability of digital brokerages lured retail investors en masse pre-pandemic, while market volatility and elevated consumer savings kept new user growth strong over the past two years. As consumer behavior settles after the height of the pandemic, US players can no longer rely on swaths of new users and elevated trading volumes to drive revenues.
Report
| JUN 1, 2022
IT to fix issues ranging from accessibility to algorithmic bias. Product, partner, and supply chain teams to adjust practices that impact sustainability. Customer service and marketing to help communicate the company’s stance when engaging directly with customers. Marketing or outreach teams to engage with community and/or advocacy groups. DuBois cited the example of Snapchat.
Report
| APR 1, 2022
New solutions aim to facilitate cross-screen, cross-platform measurement by overcoming long-standing challenges of data quality, compatibility, and accessibility. Video advertisers need to engage with the measurement problem. Measurement is complicated, but leaning back and letting agencies, networks, measurement firms, and ad tech platforms do the dirty work won’t benefit advertisers in the long run.
Article
| FEB 11, 2022
For example, the Riksbank highlighted lack of accessibility for elderly and disabled people amid a trend toward cashless transactions. Payments resilience, which covers disasters. For example, the ECCB hastened its DCash pilot to cover areas in St. Vincent and the Grenadines affected by a 2021 volcanic eruption.
Article
| JAN 27, 2022
Walmart’s two stated goals for serving financial services customers are to improve banking accessibility and cut product fragmentation:. The retail giant said that close to one-quarter of adults in the US are either unbanked or underbanked. Meanwhile, it added, millions of Americans lack credit access, are unable to build savings, or have to use several apps that aren’t connected.
Article
| JAN 21, 2022
An important consideration: Providing mental health benefits will help promote the accessibility of mental health care—but there are other barriers employers need to knock down to promote utilization of those benefits. For example, cost is still a major barrier, especially since they can quickly pile up with consistent therapy sessions that require recurring payments.
Report
| OCT 6, 2021
For the purposes of this report, we categorize disruptors as companies that are delivering primary care and posing a threat to traditional practices by offering greater convenience and accessibility, high-touch technology, or both.
Report
| MAY 31, 2022
Accessibility: The service is housed within mobile banking apps, which 62.1% of US adults already use monthly (and most weekly, per YouGov)—making it a convenient choice. Trust: Customers trust banks over digital providers, according to McKinsey, giving Zelle an advantage.
Report
| FEB 8, 2022
At the same time, innovation is improving speed, bolstering safety, and improving accessibility by making ACH networks easier to use for a wider set of transaction types. Key Trends We’re Watching. Transaction Costs Will Heighten Scrutiny, Opening the Door to Noncard Alternatives.
Report
| JAN 27, 2022
Accessibility and privacy are not negotiable. Improving machine learning models requires lots of personal data. Brands that collect data for these purposes should be transparent with customers and clearly differentiate this data from that which is sold to advertisers, so that users can make informed decisions. Address both customer and business needs.