Publication Date: 9/20/2016
Name: Martin Kedbäck
Title: Channel Manager
Topics: Artificial Intelligence (AI)
Context: Martin Kedbäck, channel manager at Swedbank, spoke to eMarketer's Maria Minsker about how the bank's virtual assistant, Nina, has become a solid self-service channel that leaves agents more time to close deals.
Publication Date: 5/1/2017
Name: Bernhard Baumann
Topics: Mcommerce; Mobile Apps; Sharing Economy
Geographies: Western Europe
Context: Bernhard Baumann, CEO of consumer-to-consumer (C2C) mcommerce app Shpock, spoke with eMarketer about how the app sets itself apart from the likes of eBay and Gumtree in Europe.