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AUG 5, 2019
What Features Convince US Mobile App Users to Download Merchants' Apps? (% of respondents, June 2019)
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JUL 30, 2019
Who Do US Internet Users Trust for Recommendations When Shopping? (% of respondents, by generation, Feb 2019)
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JUN 25, 2019
What Factors Do US Internet Users Consider When Judging a Brand or Retailer While Making a Purchase Decision? (% of respondents, March 2019)
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MAY 4, 2017
Ways in Which US Teen/Young Adult* Internet Users Have Used Online Ratings & Reviews, Jan 2017 (% of respondents)
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FEB 18, 2019
US Internet Users Who Have Purchased a Product as a Result of Reading a Blog Review/Social Media Post About It, Oct 2018 (% of respondents)
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AUG 8, 2018
How Often Do US Female Internet Users* Reference Product Reviews Prior to Making a Purchase? Aug 2018 (% of respondents, by age)
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MAY 9, 2018
Accuracy/Reliability of Product Reviews Found When Shopping Digitally According to US Female Internet Users*, by Age, May 2018 (% of respondents)
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MAY 9, 2018
Frequency with Which US Female Internet Users* Reference Product Reviews Prior to Making a Purchase, by Age, May 2018 (% of respondents)
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APR 17, 2019
Which Sources of Information Do US* B2B Buyers Use to Learn About Negative Aspects of a Product/Service? (% of respondents, Q4 2018)
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DEC 4, 2018
Have US Internet Users Left Ratings/Reviews for Customer Service in 2018? (% of respondents, by age)
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OCT 2, 2017
Frequency with Which US Internet Users Use Online Ratings/Reviews to Inform Purchase Decisions, by Age, June 2017 (% of respondents in each group)
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JUL 10, 2017
Importance of Ratings/Reviews When Deciding to Make a Purchase on Amazon Prime Day According to US Amazon Prime Members, July 2017 (% of respondents)
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NOV 19, 2018
What Tactics Do US Small Businesses Use to Acquire Reviews? (% of respondents, Aug 2018)
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FEB 4, 2019
Which Sites Do US Travelers Think Have the Best Hotel Reviews? (% of respondents, Q4 2018)
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NOV 29, 2018
How Do US Internet Users Read Customer-Generated Product Reviews? (% of respondents, Sep 2018)
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NOV 29, 2018
What Information Do US Internet Users Find Most Helpful in Product Reviews? (% of respondents, Sep 2018)
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NOV 29, 2018
Where Do US Internet Users Go First for Product Reviews? (% of respondents, Sep 2018)
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NOV 19, 2018
How Quickly Do US Small Businesses Respond to Online Reviews? (% of respondents, Aug 2018)
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OCT 25, 2018
Do US Internet Users Believe Retailers Should Respond to Online Reviews? (% of respondents, Oct 2018)
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APR 4, 2019
Where Do US Internet Users Read vs. Post Reviews of Healthcare Providers? (% of respondents, Feb 2019)
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AUG 14, 2018
Best Practices in Customer Review Responses According to US Local Marketing Decision-Makers, June 2018 (% of respondents)
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FEB 13, 2019
What Sources Encourage US Internet Users to Try New Brands? (% of respondents, Nov 2018)
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DEC 6, 2018
US Internet Users Who Have Left an Online Review for a Local Business, by Age, Oct 2018 (% of respondents)
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DEC 6, 2018
US Internet Users Who Have Been Asked to Leave an Online Review for a Local Business, by Age, Oct 2018 (% of respondents)
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SEP 27, 2018
How Difficult Are Online Reputation Management Tasks for US Local Businesses? (% of respondents, Sep 2018)
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