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MAY 4, 2017
Ways in Which US Teen/Young Adult* Internet Users Have Used Online Ratings & Reviews, Jan 2017 (% of respondents)
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DEC 4, 2018
Have US Internet Users Left Ratings/Reviews for Customer Service in 2018? (% of respondents, by age)
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NOV 29, 2018
How Do US Internet Users Read Customer-Generated Product Reviews? (% of respondents, Sep 2018)
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NOV 29, 2018
What Information Do US Internet Users Find Most Helpful in Product Reviews? (% of respondents, Sep 2018)
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NOV 29, 2018
Where Do US Internet Users Go First for Product Reviews? (% of respondents, Sep 2018)
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FEB 4, 2019
Which Sites Do US Travelers Think Have the Best Hotel Reviews? (% of respondents, Q4 2018)
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DEC 13, 2018
What Technologies Are US Retail Industry Professionals Currently Using? (% of respondents, Oct 2018)
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DEC 6, 2018
How Many US Internet Users Have Read a Fake* Review in the Past Year? (% of respondents, by age, Oct 2018)
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DEC 6, 2018
Where Do US Internet Users Look When Seeking New Restaurants? (% of respondents, Sep 2018)
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DEC 6, 2018
How Many Online Reviews on Average Do US Internet Users Need to Read Before Trusting a Local Business? (by age, Oct 2018)
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DEC 6, 2018
US Internet Users Who Have Left an Online Review for a Local Business, by Age, Oct 2018 (% of respondents)
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DEC 6, 2018
US Internet Users Who Have Been Asked to Leave an Online Review for a Local Business, by Age, Oct 2018 (% of respondents)
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NOV 19, 2018
What Tactics Do US Small Businesses Use to Acquire Reviews? (% of respondents, Aug 2018)
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NOV 19, 2018
How Quickly Do US Small Businesses Respond to Online Reviews? (% of respondents, Aug 2018)
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NOV 19, 2018
Site Checkout Features Provided by US* Digital Retailers, Q4 2017-Q2 2018 (% of total)
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NOV 15, 2018
How Important Are Select Shopping Tools for US Internet Users in Their 2018 Holiday Season Shopping Planning? (% of respondents)
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NOV 7, 2018
Top 5 Channels Used by US App Developers to Encourage App Reviews, June 2018 (% of respondents)
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NOV 7, 2018
Do US App Developers Read User Reviews and Implement Feedback? (% of respondents, June 2018)
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OCT 25, 2018
Do US Internet Users Believe Retailers Should Respond to Online Reviews? (% of respondents, Oct 2018)
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OCT 25, 2018
What Devices Do Internet Users in Australia, the UK and the US Use to Provide Feedback to Businesses? (% of respondents, Sep 2018)
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OCT 25, 2018
Why Do Internet Users in Australia, the UK and the US Abandon Customer Feedback Surveys Without Completing Them? (% of respondents, Sep 2018)
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OCT 24, 2018
How Have US Digital Shoppers Shared Bad Post-Purchase Experiences with Others? (% of respondents, by age, Aug 2018)
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OCT 23, 2018
What Do US Internet Users Think Is the Most Valued Reward Type from Retailers? (% of respondents, Sep 2018)
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OCT 2, 2018
How Are US Gen Z Holiday Shoppers Planning to Use Social Media, Google and Amazon for Purchasing Gifts for the 2018 Holiday Season? (% of respondents)
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SEP 27, 2018
How Difficult Are Online Reputation Management Tasks for US Local Businesses? (% of respondents, Sep 2018)
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