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  • Article
     | 
    MAY 26, 2020

    A March 31 survey from Business Insider Intelligence found that among those who ordered online groceries during the pandemic, 41.8% had never done so previously. Put another way, the penetration of grocery ecommerce users had surged about 72% due to the pandemic. Among those who ordered groceries online, 34.1% had ordered from Amazon.

  • Article
     | 
    JUN 15, 2020

    Recent research has found that the stringent lockdown in France has boosted ecommerce dramatically as consumers make fewer in-store trips.

  • Article
     | 
    MAY 20, 2021
  • Article
     | 
    APR 9, 2021

    Though still in the early stages of rollout, 5G technology could bring about positive changes to the retail industry, as retailers seek to maintain their digital transformation efforts and bring consumers safely back into stores in 2021. Retailers will use their IT investments in 5G to enhance the customer experience, both in-store and online.

  • Article
     | 
    JAN 10, 2021

    Click and collect has been a growing trend for some time now as US consumers found they enjoyed the convenience and cost-savings of purchasing online and picking up their order on the way home from work or while running errands.

  • Article
     | 
    OCT 29, 2019

    In a record year for US retail store closures, dollar stores are thriving. Not only are major players opening a significant number of new locations, but more consumers are regularly shopping for groceries at dollar stores than any other time in the past five years. But dollar stores, which have been praised as survivors of the ongoing retail apocalypse, could face new pressure from Amazon come 2020.

  • Report
     | 
    AUG 21, 2019

    Polling for the Acosta research firm’s spring 2019 “The Why Behind the Buy” report found a digital reflection of this in Hispanics’ grocery shopping. In the 30 days prior to polling, 57% of Hispanics (vs. 33% of total shoppers) had ordered groceries online for pickup or delivery, according to their responses. Categories aside, a large majority of Hispanics make digital purchases.

  • Article
     | 
    JUN 11, 2020

    To date, many major online retailers and brands in China have created Mini Programs to sell their products directly within the WeChat platform. In its annual report, Tencent said that the total transaction value generated by its Mini Programs in 2019 was more than $115 billion (RMB800 billion).

  • Article
     | 
    AUG 17, 2021

    The new suite of credit cards could help Synchrony bolster its pandemic recovery by tapping into a top spend segment while entrenching itself as a major player for online-focused co-brand cards.

  • Report
     | 
    APR 15, 2020

    Walmart has emerged as a force in the digital market for groceries. When a September 2019 Retail Feedback Group survey asked US digital shoppers to say where they made their most recent online grocery purchases, a plurality (37%) cited Walmart.

  • Article
     | 
    JUN 2, 2020

    As social distancing practices continue in the US, consumers are increasingly using their credit cards for restaurants and groceries. In Bankrate polling conducted by YouGov, 51% of respondents said they used a credit card for restaurant takeout in April, vs. 30% who said the same in December 2019.

  • Article
     | 
    APR 27, 2021
  • Article
     | 
    MAR 22, 2021

    Introducing travel-related perks now could let them capitalize on pent-up travel demand: In the US, at least 50% of consumers said they’d be comfortable traveling this summer, per a report by Expedia Media Solutions. Travel-related perks could help issuers incentivize consumer spending, helping them boost volume and recovery.

  • Article
     | 
    APR 8, 2021
  • Article
     | 
    OCT 18, 2020

    We’ve done lots of foundational research on how restaurants think about driving new demand. So, how do we give restaurants insights about the people who visit them, so that they can make better, more informed, and actionable decisions? Voronina: We’re in a slightly different situation. Obviously, we play in the retail and grocery spaces.

  • Article
     | 
    SEP 8, 2020

    How Digital Giants in China Are Helping Revive the Country's Retail Sector. Amazon plans to invest $100 million to help small businesses attract sales on Prime Day. eMarketer and Business Insider Intelligence have joined forces to become the leading research company focused on digital transformation.

  • Article
     | 
    JUN 30, 2020

    Fresh food was another top category, according to digital sales (including omnichannel sales via mobile devices) on JD.com’s 7Fresh supermarket, which doubled from 2019. The online grocery category also joined the fray: Alibaba’s food delivery platform Ele.me doubled its sales from last year. Many factors can be attributed to 618’s success this year.

  • Report
     | 
    SEP 29, 2020

    Purchases in essential goods categories like grocery, health, pet supplies, and household supplies have steadily increased throughout 2020.

  • Article
     | 
    OCT 3, 2019

    In our latest report, "Biometric Marketing 2019," we found that despite these concerns, retailers are exploring biometric technology, including behavioral tracking and facial and voice recognition, for advertising and promotional targeting. These systems can identify and track shoppers in brick-and-mortar stores and learn their preferences, like how online retailers use cookies.

  • Report
     | 
    NOV 4, 2020

    And even in the case of grocery, the outcomes during March–June lockdown were often positive. In the final week of April, for example, Tesco became the first UK supermarket group to fulfill over 1 million online grocery orders in a week.

  • Audio
     | 
    DEC 26, 2019

    In this episode of “Behind the Numbers,” we sit down with Mike Molitor, head of ecommerce and loyalty at supermarket chain Raley’s, to discuss his aggressive vision for the future of digital grocery. Vancouver Retailer Looks to Be Definite Article in D2C Furniture Business.

  • Article
     | 
    SEP 13, 2020

    The lockdown heightened consumers' awareness of brands that could meet their needs, particularly within digital channels. This had led to an increased degree of brand switching.

  • Article
     | 
    MAR 26, 2020

    Not all products are commonly purchased online. “What I primarily do is more brand awareness. A lot of my posts are targeted to busy moms on the go, showing ways they can simplify their life, or products that I can rely on as a mom.

  • Article
     | 
    DEC 4, 2019

    When Vocalink asked respondents to indicate which purchases they paid for in cash, 77% in the region overall said they did so for small, everyday purchases, while more than six in 10 used cash for restaurants/dining out (67%) or to buy their weekly groceries (61%).

  • Report
     | 
    DEC 16, 2021

    Advanced Digital Features. Read Next. Sources. Boingo Wireless. Discover Financial Services. Federal Reserve. Federal Trade Commission. Gallup. International Air Transport Association. International Trade Administration. Javelin Strategy & Research. J.D. Power. Mastercard. Mercator Advisory Group. Morning Consult. Pew Research Center. Transportation Security Administration.

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