After the coronavirus pandemic forced issuers to adapt rewards, enhance forbearance, and build out digital tools to cope with a volume hit in 2020, they’re looking to reimagine their offerings in the future to add new customers and regain primary card status.

Ecommerce helped retail out of a sticky spot during the pandemic, and those habits formed during lockdowns will endure, as digital demands more attention than ever—37.5% of all retail sales this year will be ecommerce sales.

Amazon’s ability to capitalize on those changes to provide continued revenue growth post-pandemic will be tested. But not all of Amazon’s experiments in new industries have panned out. Its 2017 acquisition of brick-and-mortar supermarket chain Whole Foods is often held up as an example, chiefly because Amazon hasn’t increased its footprint or changed its product mix.

To add, 42% of consumers said they’d prefer hybrid care post-pandemic, per a March 2021 Harris Poll.

The retailer saw notable sales growth as consumers returned to stores post-vaccine, and recent partnerships might continue the trend—if delta doesn’t get in the way.

The agency ecosystem is complex. This report explains how the pandemic affected the landscape while also reviewing long-standing challenges and opportunities that agency professionals face as they balance the needs of clients with the complexities of running their business.

There’s no place like home for remote clinical trials: Medable scored a whopping $304 million in funding to expand its decentralized clinical trial capabilities—we explore why decentralized clinical trials are here to stay well after the pandemic.

“The launch of Facebook Shops amid the pandemic was no coincidence, and the expectation is for this to be a game changer for small businesses as consumers continue to shift more of their shopping online," Orozco said.

The pandemic led to many upward revisions of our UK digital user forecasts. Some changes (podcast listeners) will be permanent, while others will be temporary (digital gamers). Our social network user numbers, meanwhile, didn’t change much at all.

In 2021, the number of monthly Facebook users in the US will increase by less than 1% year over year, the platform’s lowest annual growth rate to date. Much of this deceleration is due to last year’s higher-than-expected growth of 3.3%, which was driven by changes in media habits during the pandemic.

But the pandemic afforded retailers that opportunity. With stores almost universally closed on Thanksgiving 2020, there’s a chance to re-establish industry norms post-pandemic. While driving sales is always an obvious temptation on Thanksgiving Day, retailers would be wise to align around staying closed. Key Takeaways. Here are actions retailers can take now to prepare for the holiday season:.

As impressive as Gorillas’ $3.1 billion valuation is, it is unclear how sustainable the fast delivery trend will be in the long term, post-pandemic. After all, Gorillas had reportedly been looking for a $6 billion valuation earlier in the year. Delivery workers have also protested Gorillas’ allegedly unfair working conditions.

Fivestars’ customer loyalty solutions can benefit SumUp, which doesn’t offer these types of small-business services, especially as many US merchants work to rebuild their in-store customer bases post-COVID-19 lockdowns. This makes SumUp more of a one-stop shop, which can help it become a more attractive partner for US merchants—working with various providers can be more costly.

Total ad spending in France and Germany took a big hit in 2020, as a result of the pandemic. But digital advertising bucked that trend and will lead a strong double-digit recovery in ad outlays during 2021.

Gen Xers have taken a hit from the pandemic. But in midcareer and with bigger-than-average households, they remain too important a cohort for marketers to ignore. Thus, it’s essential see how their finances, shopping behavior, and digital usage shape up amid the pandemic.

Digital gaming and viewership of gaming video content (GVC) has become more popular amid the pandemic. In 2021, some of this activity will see modest growth, while interest in other forms of gaming will taper off.

Coronavirus lockdowns in China have global repercussions: The ripple effect of Chinese factory shutdowns will be felt far and wide while businesses are forced to adjust expectations.