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506 Results
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MAR 10, 2020
Features/Services Ecommerce Executives in Spain Offer to Improve the Omnichannel User Experience, Dec 2019 (% of respondents)
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MAR 9, 2020
US Adults Who Agree vs. Disagree with Select Statements About Digital Experiences with Healthcare Providers, Dec 2019 (% of respondents)
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MAR 6, 2020
How Would US HR Leaders Rate Their Effectiveness at Making Ongoing Improvements to Employee Experiences? (% of respondents, June 2019)
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MAR 6, 2020
What Do US HR Leaders Consider to Be Significant Obstacles to Their Employee Experience Efforts? (% of respondents, June 2019)
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MAR 4, 2020
Most Valuable Text Messages Received from Businesses According to US Adults, Jan 2020 (% of respondents)
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MAR 4, 2020
Usage of Fully Automated Chatbots Among US Businesses, Jan 2020 (% of respondents)
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MAR 4, 2020
Do US Adults Prefer a Person or a Chatbot When Communicating with a Business? (% of respondents, Jan 2020)
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MAR 4, 2020
How Likely Are US Adults to Install a Company's Branded App to Communicate with Them? (% of respondents, Jan 2020)
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MAR 4, 2020
Preferred Channel for Communicating with Businesses According to US Adults, by Topic, Jan 2020 (% of respondents)
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MAR 4, 2020
Primary Reason that US Adults Have Unsubscribed from Receiving a Business's Text Messages, Jan 2020 (% of respondents)
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MAR 3, 2020
Preferred Method of Communication with Customer Service After Making a Purchase Among US Teens and Adults, by Age, Feb 2020 (% of respondents in each group)
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MAR 3, 2020
Primary Way to Differentiate Their Company From Competitors According to Marketers in Asia-Pacific*, Q4 2019 (% of respondents)
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MAR 3, 2020
Top Priorities in 2020 According to Marketers in Asia-Pacific*, Q4 2019 (% of respondents)
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MAR 3, 2020
Ideal Response Time After Contacting a Company According to Internet Users in Brazil, Jan 2020 (% of respondents)
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MAR 3, 2020
Average Time It Takes Their Company to Respond to a Possible Client According to B2B/B2C Professionals in Brazil, Jan 2020 (% of respondents)
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FEB 28, 2020
Ability of Their Company to Personalize Their Customer Experience According to Customer Experience Professionals Worldwide, 2019 & 2020 (% of respondents)
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FEB 28, 2020
Customer Contact Channels Their Company Currently Provides/Plans to Provide* According to Customer Experience Professionals Worldwide, Nov 2019 (% of respondents)
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FEB 26, 2020
US Adults' Experiences with Grocery Delivery, by Age, Feb 2020 (% of respondents in each group)
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FEB 26, 2020
US Adults' Grocery Delivery Experiences with Amazon Prime Now vs. Instacart, Feb 2020 (% of respondents in each group)
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FEB 21, 2020
Reasons US Internet Users Use Buy Online, Pick Up In-Store During the Holidays, by Geographic Locale, Dec 2019 (% of respondents in each group)
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FEB 18, 2020
Top 5 Attributes of Companies that Deliver Exemplary Customer Experience According to Adults in Canada and the US, Nov 2019 (% of respondents)
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FEB 18, 2020
Top Enrollment Customer Experience Attributes According to Adults in Canada and the US, Nov 2019 (% of respondents)
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FEB 13, 2020
US Internet Users' Preferred Personalization Methods, Jan 2020 (% of respondents)
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FEB 13, 2020
US Internet Users' Preferred Communication Channel, Jan 2020 (% of respondents)
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FEB 10, 2020
International Travelers* in Japan Who Are Satisfied with Their Experience with Vending Machines, Jan 2020 (% of respondents)
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