MAY 6, 2020
For example, I don't want to do a live chat just to chit-chat. It's fun, but I want to make sure that there's some valuable takeaway for those who are giving us their time. I know we all have time right now, but there's still so much content to consume out there. If someone's choosing us, we want to make sure the content we’re producing either entertains or educates.
JUN 20, 2019
Premier retailer J.Jill shares the details on how they moved beyond just problem-solving with live chat. And how they achieved a 96% satisfaction rating—even while rolling out a new web platform. Watch as eMarketer moderates a Tech-Talk Webinar presentation featuring Faythe Shortelle, contact center vice president of J.Jill, and Tara Sporrer, senior vice president of marketing at goMoxie.