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  • Audio
     | 
    MAY 21, 2020

    Insider Intelligence research analyst Daniel Keyes, principal analyst Andrew Lipsman and senior forecasting analyst Cindy Liu discuss how the coronavirus changed retail and ecommerce. What are our base, best and worst cases scenarios? They then talk about who frictionless retail is for and what Americans' online grocery experience really looks like.

  • Audio
     | 
    JUN 1, 2020

    eMarketer research analyst Daniel Keyes, principal analyst Andrew Lipsman and senior forecasting analyst Cindy Liu at Insider Intelligence discuss what happened when Amazon eased up for a few months and what will happen when it hits the gas. They then talk about some new Google features, Amazon looking to buy a driverless car company and some maybe permanent grocery store foot traffic trends.

  • Article
     | 
    MAY 5, 2020

    “Retailers can manage inventory by placing purchase limits on high-demand products in-store and online, monitoring real-time inventory at the store level, and adjusting online inventory accordingly,” said Sylvain Perrier, president and CEO of retail software company Mercatus.

  • Article
     | 
    MAY 6, 2020

    A day after launching in Ulta Beauty stores, foot care brand Barefoot Scientist received unfortunate but inevitable news: Ulta's locations would have to close due to the pandemic. For the relatively new company, it was disheartening that consumers wouldn’t be able to test its products in-store. But like other brands coping with the pandemic, Barefoot Scientist has learned to adapt and focus on the present.

  • Article
     | 
    JAN 27, 2020

    A study published earlier this month by the National Retail Federation (NRF) and the IBM Institute highlighted consumers' greater focus on value when it came to fashion, compared with other industries. When shopping for food and beverages, 44% of respondents said they were mainly purpose-driven, seeking products and brands that aligned with their lifestyle or came with health and wellness benefits.

  • Article
     | 
    MAR 21, 2019

    To tackle the challenge, Instacart built out a data set and predictive technology to orchestrate the millions of shopping trips taking place across its 20,000 retail partner locations.

  • Article
     | 
    FEB 27, 2019

    Walmart has invested heavily as well, and saw its ecommerce sales grow nearly 40% in 2018 to $20.95 billion according to our latest forecast. Grocery pickup is key for the big-box retailer, and it recently began working with partners like AxleHire and Doordash for delivery services.

  • Article
     | 
    MAR 4, 2020

    Digital retailers bristle at the mere mention of the term “serial returner.” Many have put policies in place to block this apparent scourge. But there’s a difference between someone who consciously games the digital retailing system for their own insidious gain and a strong brand advocate who just wants to try multiple items and buy.

  • Article
     | 
    MAR 15, 2020

    eBay’s US retail ecommerce sales are continuing to fall year over year as a result of lower marketing investment, changes to seller fees and new internet sales tax laws.

  • Article
     | 
    MAY 1, 2019

    Globally, more than two in five consumers consider BOPUS to be the most valuable aspect of the retail shopping experience, per a February 2019 report from iVend Retail. And according to a January 2019 survey from Salsify, consumers are calling for more detailed product information and will abandon product pages should they not deliver.

  • Article
     | 
    MAY 7, 2020

    A December 2019 survey from Talkwalker found engagement and reach were the two most prominent measures of success for proving influencer ROI, according to PR and marketing communications professionals worldwide.

  • Article
     | 
    DEC 16, 2019

    While our 2019 prediction of digital’s influence on the reinvention of brick-and-mortar has materialized, it may have also undersold Amazon’s omnipresence in the space. The 800-pound gorilla of retail will continue to cast a wide shadow.

  • Article
     | 
    AUG 19, 2019

    "Buy online, pick up in-store" is a retail service that a dominant proportion of today's youngest consumers are taking advantage of, according to Package Concierge.

  • Article
     | 
    MAR 11, 2019

    Amazon retired its Dash button in early March, but the branded device’s end wasn't a failure. We see it as a move to shift more replenishment buying into voice commerce.

  • Article
     | 
    MAR 10, 2020

    As uncertainty over coronavirus continues to grow, consumers are becoming more cautious about shopping in public places and are utilizing online shopping as a means of getting necessities.

  • Article
     | 
    FEB 14, 2020

    Mirroring that data, more than eight in 10 internet users worldwide said they most valued quick and easy checkout during the shopping experience, per a January 2019 survey conducted by iVend Retail. Other top responses, like earning rewards or loyalty points, trailed smooth checkout by significant margins.

  • Article
     | 
    JUL 22, 2019

    Despite protests, technical concerns and stiff competition from ecommerce rivals, Amazon managed to hold its most successful Prime Day yet. Though the company did not disclose its sales figures—or how many new Prime members were added—Amazon announced that it sold 175 million items during the two-day event and surpassed its combined sales total from Black Friday and Cyber Monday in 2018.

  • Article
     | 
    APR 8, 2019

    Last year, the number of locations offering “buy online, pick up in-store” (BOPUS) nearly doubled among leading US grocery retailers. Walmart (and various third-party partners), Target/Shipt, Kroger/Instacart, Ahold and Albertsons brought their collective number of click-and-collect locations from 2,451 in January 2018 to 5,800 in December 2018, per data from CommonSense Robotics.

  • Article
     | 
    DEC 1, 2019

    The term "Cyber Monday" was first introduced to the retail world in 2005 via a press release from Shop.org. What is now the moniker of one of the biggest shopping holidays of the year was coined by members of the organization and its then-executive director Scott Silverman.

  • Article
     | 
    JAN 23, 2020

    With a robust cache of data in tow and proven success with social, direct-to-consumer (D2C) brands have shifted their focus to more traditional mediums with the hopes of attaining a broader customer base.

  • Article
     | 
    APR 27, 2020

    In the past week, retail stores in Alaska, Colorado, Georgia, Mississippi, Montana and South Carolina reopened (with restrictions), but the majority of states are still waiting for shelter-in-place measures to be lifted, and that will take time. Local businesses in particular have been feeling the effects of the pandemic.

  • Article
     | 
    JUL 24, 2019

    Prime Day generates a frenzy of shopping activity across the retail spectrum, but Amazon’s own products have historically led the way. This year’s top-selling product on Prime Day, both worldwide and in the US, was the Fire TV Stick, the 4K version of which was discounted from $49.99 to $24.99.

  • Article
     | 
    DEC 15, 2019

    For brands and retailers in some categories, Amazon is a significant channel for ecommerce sales. And that often means paying for prime placement on Amazon properties, including in search results. We estimate Amazon will have earned 72% of its $9.85 billion in net US digital ad revenues from search ads in 2019.

  • Article
     | 
    AUG 14, 2019

    Last month, Amazon held its fifth annual Prime Day event to honor its Prime members with steep discounts and deals across a range of products and categories. This year’s midsummer shopping event—extended to 48 hours and held on July 15 and 16—racked up record sales, further cementing Amazon’s ecommerce leadership position, while creating incremental opportunities for sellers and competing retailers.

  • Article
     | 
    MAY 6, 2019

    In April, Wayfair celebrated its second annual Way Day, a “holiday” dedicated to better-than-Black-Friday deals. The retailer saw double-digit sales growth over the first Way Day, as well as an increased number of orders and unique customers, according to an April 2019 report from Edison Trends. Better timing, an extended sales period and greater consumer offerings helped the retailer achieve these metrics.

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