Chart
| DEC 1, 2021
Chart
| DEC 1, 2021
Article
| OCT 28, 2021
Who’s winning the sprint to become a financial services super app: At Money20/20 USA, Insider Intelligence gave financial services executives an advance look at our upcoming matrix compiling some of the industry’s most comprehensive data about global financial services super apps.
Chart
| DEC 1, 2021
Report
| SEP 2, 2021
This third annual study ranks the 10 largest UK banks and building societies by assets according to their mobile banking capabilities and how highly consumers value their offerings. We present detailed benchmarking data on the availability of 41 mobile features, selected based on their propensity to set financial institutions apart.
Video
| OCT 18, 2021
Whether you visit a branch or digital property, TD Bank is reevaluating traditional banking’s communication methods. Watch Industry Voices: Spotlight on Financial Services with TD Bank’s Lee Lai, senior vice president and head of customer and retail distribution marketing, to hear why maintaining local human interactions across channels is a top priority.
Article
| SEP 28, 2021
Nearly half of US survey respondents uninterested in banking primarily through a digital-only bank cited data security as a concern, according to a PYMNTS-Optherium report.
Article
| SEP 23, 2021
While commission-free trading isn’t unique, bundling it with crypto and savings features will increase the time the UK-based neobank’s US customers spend with it.
Chart
| NOV 1, 2021
Article
| SEP 22, 2021
If PayPal can enmesh even an eighth of its gargantuan user base—403 million as of Q2 2021—in its web of banking services, it would have more than triple the number of banking customers served by leading US neobank Chime (13.1 million, per Insider Intelligence estimates).
Report
| APR 16, 2021
This inaugural study, weighted based on responses to a consumer survey, ranks the seven largest Canadian financial institutions by assets according to their mobile banking capabilities. It presents detailed benchmarking data on the availability of 42 mobile features, selected by analysts based on their propensity to set FIs apart.
Report
| JUL 6, 2021
In 2021, the number of new smartphone banking users in Canada will plummet to a third of the previous year’s level, considerably increasing competition among financial institutions (FIs), including TD Canada. As the battle for new mobile users heats up, the features of FIs’ mobile banking apps will be crucial: This report identifies which key growth opportunities TD might focus on to gain and retain customers.
Report
| JUL 6, 2021
In 2021, the number of new mobile banking users in Canada will plummet to a third of the previous year’s level, considerably increasing competition among financial institutions (FIs), including CIBC. As the battle for new mobile users heats up, FIs’ mobile banking app features will be crucial. This report identifies which key growth opportunities CIBC might focus on to gain and retain customers.
Article
| SEP 17, 2021
Outracing neobanks to next-generation mobile banking features—the ability to manage or cancel subscriptions to services like Netflix or Spotify, for example—would cut to the core of one of neobanks’ biggest advantages: their digital prowess.
Report
| OCT 20, 2020
Report
| AUG 19, 2020
Article
| SEP 14, 2021
For a deeper dive into thoughts from the heads of digital at a dozen of the largest financial institutions in the US, UK, and Canada, and the heads of product at three top neobanks, read “The Banking Heads of Digital Report: 15 Leaders on Priorities, Challenges, and Opportunities.”.
Report
| AUG 5, 2020
Report
| JUL 6, 2021
In 2021, the number of new mobile banking users in Canada will plummet to a third of the previous year’s level, considerably increasing competition among financial institutions (FIs), including the Bank of Montreal (BMO). As the battle for new mobile users heats up, the features of FIs’ mobile banking apps will be crucial: This report identifies which key growth opportunities BMO might focus on to gain and retain customers.
Article
| JUN 10, 2021
Most customers who used mobile banking apps more often during the crisis said they’ll keep their current habits or increase it, per new research—and data points to a large potential market for neobanks.
Article
| APR 5, 2021
Article
| JUN 17, 2021
The banking giant narrowly got the top spot in J.D. Power’s annual U.S. Banking Mobile App Satisfaction Study—a designation it achieved as it has rolled out mobile security and alerts features.
Report
| APR 28, 2020
Report
| MAR 23, 2020
Article
| MAY 11, 2021
Simple customers met with turbulent switch to BBVA USA: The shuttered neobank’s users faced lockouts as their accounts migrated over the weekend to sister bank BBVA USA—giving competitors an opening to attract affected customers.