Banks can create a more streamlined offline customer experience by drawing on third-party solutions that simplify teller-free branch transactions; introducing IoT devices to make it easier to access account information; or optimizing wait times. Reliability. Category Value: 14.1% of total points.
The increasing amount of consumer data from the web, mobile devices, and IoT devices that details demographics, geographic information, transactions, and behaviors. The ability to process that data with real-time analytical models with increasingly sophisticated automated tools, like machine learning and AI. The Data.