This may help them regain their financial footing, especially as economic conditions recover from the pandemic and make way for increased consumer spending. The delay might have the greatest impact on SMBs, which make up more than 99% of all businesses in the US, because many of them lack the financial resources big businesses have to pay merchant fees.

Due to the pandemic, retailers are currently struggling with finances, logistics and maintaining relevance. With stay-at-home orders still in place indefinitely, many companies are wondering when they can get back to business as usual.

Total ad spending in France and Germany took a big hit in 2020, as a result of the pandemic. But digital advertising bucked that trend and will lead a strong double-digit recovery in ad outlays during 2021.

However, it’s possible that another full-blown surge in COVID-19 cases could hike those projections back up. Amwell’s projected drop in telehealth visits is estimated to have an $8 million impact on its 2021 revenues: The company adjusted its expected 2021 revenue range down from $260-$270 million to $252-$262 million. Amwell’s Q2 highlights:.

The coronavirus pandemic forced businesses to switch to a distributed employee model very abruptly. This report will detail the best management strategies for people and processes to make remote work sustainable.

Ecommerce has been a bright spot among retail channels during the coronavirus, as consumers became reliant on digital transactions amid physical store closures and fear of infection.

Young consumers have led the way in terms of digital habits and consumption through the pandemic, but older age groups have been forced to catch up. Some old habits may die hard in these groups, but the digital future has definitely been hastened.

Signs of media buyer optimism in early May seem to have been outliers, based on recent research from Advertiser Perceptions, which has been tracking US marketers' attitudes during the pandemic.

Companies must realize that their customers aren’t the only people worried about the constantly changing nature of the outbreak. Employees are also critical stakeholders who have their own concerns about the impact of COVID-19 in the long term. To eliminate anxiety about job security and working through this pandemic, constant and honest communication is key.

How will state-sponsored central bank digital currencies (CBDCs) impact the payments landscape in their respective markets? Who is best positioned to gain from the rise of buy now, pay later (BNPL)—and will regulation impact their trajectory? What will the rise of super apps mean for payments titans looking to maintain or grow their share of the space?

Providing in-app pandemic-specific support information demonstrates responsiveness to an immediate customer need. While only 9.4% of consumers said this feature might be “extremely valuable,” it is widely supported among BMO’s competitors and its value could be cemented as the pandemic’s impact in Canada lingers into 2021.

As UK consumers settle on new ways of shopping and buying post-pandemic, retailers must keep pace and cater to these new habits.

Lulu Ge: The pandemic has sparked interesting conversations around health and wellness for a lot of people. As a Chinese-American founder, I'm grateful that there's been more of a cultural awakening, and people are having conversations around decolonizing wellness products.

The pandemic accelerated the increase in time spent with mobile activities in the US. Most of these gains will stick as people return to a more normal life in 2021.

Retail’s share of search ad spending will grow by more than 5 percentage points between pre-pandemic 2019 and 2023, from 23.4% to 28.7%. The industry’s share of video ad spend will rise from 19.1% to 24.0% over the same period.

eMarketer senior analyst Bill Fisher and principal analyst at Insider Intelligence Karin von Abrams discuss what they're paying attention to in 2021 and why: How Brexit will impact online shopping, Amazon's European rivals, and new EU tech regulations.

Gen Xers have taken a hit from the pandemic. But in midcareer and with bigger-than-average households, they remain too important a cohort for marketers to ignore. Thus, it’s essential see how their finances, shopping behavior, and digital usage shape up amid the pandemic.

The switch is related to a reduction in commuting, which has had a direct impact on terrestrial radio consumption. Digital audio listeners will surpass 25 million in 2022. This includes users who stream music, digital audio, and podcasts.