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JUL 28, 2020
Coronavirus Impact:
US Internet Users Who Plan to Alter Back-to-School and Holiday Spending Compared to 2019, July 2020 (% of respondents)
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JUL 28, 2020
US Children Who Watch YouTube Videos, by Frequency, March 2020 (% of respondents)
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JUL 28, 2020
Devices Used by US Children, by Age, March 2020 (% of respondents in each group)
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JUL 28, 2020
How Old Were US Children When They Received Their First Smartphone? (% of respondents, March 2020)
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JUL 28, 2020
Social Media Platforms Used by US Children, by Age, March 2020 (% of respondents in each group)
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JUL 28, 2020
New Shopping Behaviors US Internet Users Tried for the First Time During the Coronavirus Pandemic*, July 2020 (% of respondents)
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JUL 28, 2020
Concerns US Parents Have When Their Children Watch Videos on YouTube, by Demographic, March 2020 (% of respondents in each group)
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JUL 28, 2020
Preferred Customer Support Option for Receiving Assistance According to Internet Users Worldwide*, May 2020 (% of respondents)
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JUL 28, 2020
How Has the Coronavirus Pandemic Changed the Way Internet Users Worldwide* Interact with Companies? (% of respondents, May 2020)
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JUL 28, 2020
Which Customer Support Solutions Do Companies Worldwide* Offer? (% of respondents, May 2020)
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JUL 28, 2020
Which Support Channels Do Customer Experience (CX) Professionals Worldwide* Believe Create the Happiest CX? (% of respondents, May 2020)
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JUL 28, 2020
Employee Engagement Practices Used by Their Company According to Business Executives Worldwide, April 2020 (% of respondents)
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JUL 28, 2020
Employee Attitudes Concerning Digital Skills Required During the Coronavirus Pandemic and Looming Recession According to Decision-Makers Worldwide, May 2020 (% of respondents)
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JUL 28, 2020
Coronavirus Impact:
Change in Spending on Robotic Process Automation Technology in the Past 3 Months vs. Over the Next 12 Months* According to Decision-Makers Worldwide, May 2020 (% of respondents)
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JUL 28, 2020
Impact of Coronavirus on Purchasing Behavior of B2B Buyers Worldwide, June 2020 (% of respondents)
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JUL 28, 2020
Coronavirus Impact:
How Prepared Were B2B Procurement Teams Worldwide to Support a Virtual Purchasing Process? (% of respondents, June 2020)
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JUL 28, 2020
Preparedness of Vendors to Support Selling in a Virtual Environment at the Start of the Coronavirus Pandemic According to B2B Buyers Worldwide, June 2020 (% of respondents)
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JUL 28, 2020
Coronavirus Impact:
Reasons B2B Buyers Worldwide Stopped Using Certain Vendors, June 2020 (% of respondents)
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JUL 28, 2020
Share of Digital Customer Interactions that Are Fully Resolved Using AI According to Customer Experience Professionals Worldwide*, May 2020 (% of respondents)
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JUL 28, 2020
Do Companies Worldwide* Plan to Upgrade Their Interactive Voice Response Systems with AI and Natural Language Processing? (% of respondents, May 2020)
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JUL 28, 2020
Which Messaging Apps Have Internet Users Worldwide* Used to Receive Customer Support from a Company? (% of respondents, May 2020)
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JUL 28, 2020
Share of Mobile App Install Fraud Worldwide, by App Category and Fraud Type, May 2020 (% of total)
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JUL 28, 2020
Mobile App Install Fraud Rate Worldwide, by App Category, May 2020 (% of total paid app installs)
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JUL 28, 2020
Financial Exposure to Mobile App Install Fraud Worldwide, by Region, H1 2020 (millions)
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JUL 28, 2020
Financial Exposure to Mobile App Install Fraud Worldwide, by App Category, H1 2020 (millions)
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