Instead, heads of digital are embedding their solutions in nonfinancial customer interactions to engage with customers where they prefer to spend their time, such as shopping or booking a holiday, to drive revenue and touchpoints.

But mobile banking users may not be convinced of customer service tools’ enduring value: Respondents to Insider Intelligence’s Canada Mobile Banking Emerging Features Benchmark 2021 ranked Customer Service as the least valuable among the study’s six categories. To persuade users to more strongly embrace mobile customer service tools, banks should focus on the most popular features in this category.

Related content: Check out our recent report “US Cash-Back Credit Card Emerging Features Benchmark 2021” for a deep dive into what card features US cardholders value most and how popular card programs stack up against each other.

Wallet providers could use that to attract new customers to proximity payments, beginning with converting the 47% of UK shoppers who have used a digital wallet to make an ecommerce payment online to do so in-store as well—if they have not already.

The year 2021 marks a new era for retail and ecommerce. The pandemic drove a massive shift in almost everything digital, and while 2020 will remain an anomaly in terms of the frenzied pace of adoption, consumers’ new behavior is here to stay. Over the next five years, digital activities will continue growing from today’s accelerated base.

For example, many local ecommerce giants in the region are tipping into a network of local mom and pop stores as fulfillment and payment collection centers. Innovative payment options, like buy now, pay later, are also important in overcoming the relatively low spending power in emerging economies.

The coronavirus pandemic has dramatically altered the US retail and ecommerce landscape, with varying impacts in retail category growth.

Chase could take UK market share by incorporating features that are the most in demand from customers within that country, per our 2021 UK Neobank Emerging Features Benchmark. Sought-after features for UK customers include:. Being able to set alerts for unusual account activities, which 56% deemed “extremely important.”.

The latter are still transacted on legacy age and gender benchmarks derived from Nielsen panels. Making sense of disparate data sources.

Related Content: Check out our recent benchmark report “US Cash-Back Credit Card Emerging Features Benchmark 2021” for a deep dive into some of Amex’s cash-back credit cards.

Ecommerce’s share of total retail in Canada is higher than we previously expected, as brick-and-mortar outlets are forced to shutter and online shopping becomes a necessity.

Digital advertisers know that media quality isn't a given with fraud and other nonviewable impressions plaguing the market for years. Tony Marlow, CMO at measurement firm Integral Ad Science, joins eMarketer principal analyst at Insider Intelligence Nicole Perrin to discuss the company's latest media quality benchmarks, what the industry's top priorities are for the year, and how viewable video is across devices.

She has 20+ years of experience covering digital trends, with a speciality in global retail and ecommerce innovation. Zia has held leadership roles at both established research organizations as well as venture-backed startups.

Looking to reach college students during the back-to-school shopping season, grocery retailer Kroger turned to one of the marketing world’s buzziest new platforms: TikTok.

In the nine years since its inception, Oak Street Health says it has driven a 51% reduction in patient hospital admissions compared with Medicare benchmarks, a 42% reduction in 30-day readmission rates, and a 51% reduction in ED visits. About half of Iora Health’s patients are projected to be MA enrollees by 2025.

Your benchmark is set on what the historical experience has been. If you have a group of people who have been poorly managed and who have been super high-cost [patients], [if] you can get them under better management, then you're given credit for that improvement. II: There has been some debate over whether practice consolidation helps or hurts healthcare.

Article: US ecommerce forecast revised upward, 18% growth expected in 2021. Article: How are online and offline transactions becoming more frictionless?

A decade after the end of the Great Recession (and before the coronavirus roiled the economy), consumers have stuck with older means of economizing and added new ones to their shopping mix.

In this study, we used a two-step approach to benchmark banks' digital trust ratings across these six factors. Here's a high-level description of our approach:. Individual factors’ influence on overall digital trust was gauged by responses to an online survey.

Walmart is aggressively exploring livestreaming commerce, including a multiplatform holiday 2021 shopping event held simultaneously on Facebook, YouTube, Twitter, TikTok, Instagram, and Walmart.com. YouTube introduced YouTube.com/Shopping, a temporary hub for livestream shopping events. It also plans to build out video-on-demand and personalized shopping tools.

Yet, with no standard or benchmark for contextual impressions, it’s vital to ensure marketers are working with transparent methodologies. Find out how the industry can bring contextual advertising to the next level through data-driven research and holding technology partners accountable.

The ability for users to view a prediction of how spending and upcoming bills will affect their balance was the fourth-most in-demand money management feature in our 2021 Canada Mobile Banking Emerging Features Benchmark. In the report, 16.7% of respondents deemed it “extremely valuable” and another 26.2% felt it would be “very valuable.”.