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JUL 16, 2020
Frequency with Which Internet Users Worldwide Have AI-Enabled Interactions with Companies, May 2018 & May 2020 (% of respondents)
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JUL 16, 2020
Internet Users Worldwide Who Prefer AI-Only Interactions with Companies for Select Activities, May 2018 & May 2020 (% of respondents)
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JUL 16, 2020
Customer Satisfaction with AI Interactions Worldwide, by Industry, May 2020 (% of respondents)
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JUL 16, 2020
How Important Are Select Job Roles to Growth at the Companies of Executives in North America*? (% of respondents, Q1 2020)
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JUL 15, 2020
Coronavirus Impact:
Vehicle Owners in Canada Who Feel Comfortable Servicing Their Vehicle if Their Dealership/Service Facility Offered Service in Select Methods, July 2020 (% of respondents)
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JUL 14, 2020
Coronavirus Impact:
How US Companies Plan to Invest in Automation Technology, by Industry, June 2020 (% of respondents in each group)
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JUL 6, 2020
Coronavirus Impact:
What Would Make US Adults Most Likely/Comfortable to Return to In-Store Retail? (% of respondents, by demographic, July 2020)
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JUL 6, 2020
How Has the Coronavirus Pandemic Impacted Customer Experience for UK/US Internet Users? (% of respondents, May 2020)
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JUL 6, 2020
Short-Term Digital Strategies Their Companies Have Implemented to Cope with the Coronavirus Pandemic According to SMB Professionals in Mexico, by Company Type, June 2020 (% of respondents)
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JUL 2, 2020
Problems that Digital Buyers in Mexico Have Had After Digitally Purchasing Products/Services, June 2020 (% of respondents)
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JUN 30, 2020
Challenges to Delivering Efficient and Effective Customer Support at Their Company According to US Customer Service Professionals, June 2020 (% of respondents)
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JUN 30, 2020
Factors Preventing Their Company from Achieving Customer Service/Experience Efficiency According to US Customer Service Professionals, June 2020 (% of respondents)
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JUN 30, 2020
Attitudes of US Customer Service Professionals Toward Customer Service Efficiency/Support at their Company, by Industry, June 2020 (% of respondents)
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JUN 29, 2020
Importance of Delivering Value to Select Stakeholders According to Chief Experience Officers and Decision-Makers Worldwide, Feb 2020 (% of respondents)
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JUN 29, 2020
Chief Experience Officers and Decision-Makers Worldwide Who Believe Companies Should Not Only Pursue Profit but Also Deliver Value to Society to Be Sustainable, Feb 2020 (% of respondents)
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JUN 25, 2020
Digital Buyers in Brazil Who Had a Positive Experience When Making a Digital Purchase During the Coronavirus Pandemic, June 2020 (% of respondents)
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JUN 25, 2020
Factors that Would Encourage Digital Buyers in Brazil to Continue Making Digital Purchases After the Reopening of Physical Stores, June 2020 (% of respondents)
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JUN 25, 2020
Reasons that Digital Buyers in Brazil Had a Negative Experience When Making a Digital Purchase During the Coronavirus Pandemic, June 2020 (% of respondents)
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JUN 25, 2020
Reasons that Digital Buyers in Brazil Had a Positive Experience When Making a Digital Purchase During the Coronavirus Pandemic, June 2020 (% of respondents)
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JUN 23, 2020
Features US Grocery Buyers Use When Digitally Shopping, by Amount of Use, June 2020 (% of respondents in each group)
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JUN 23, 2020
In-Store vs. Digital Grocery Shopping Experience Among US Grocery Buyers, by Factor, June 2020 (% of respondents in each group)
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JUN 23, 2020
Services that Customers Expect More of as a Result of the Coronavirus Pandemic According to UK/US Contact Center Professionals, May 2020 (% of respondents)
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JUN 23, 2020
What Do UK/US Contact Center Professionals Expect Will Be the Most Effective Way to Improve Employee Engagement Moving Forward? (% of respondents, May 2020)
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JUN 23, 2020
Change in Contact Center Investments due to the Coronavirus Pandemic According to UK/US Contact Center Professionals, by Area, May 2020 (% of respondents)
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JUN 23, 2020
Main Challenges Small Business Professionals in Latin America Face, by Country, Feb 2020 (% of respondents in each group)
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