“Bundled offerings with Hulu and ESPN+, as well as distribution deals with Verizon, have enabled it to grow new subscriptions quickly and reduce subscriber churn.”. The service will experience double-digit growth each year through the end of our forecast period. By 2024, Disney+ viewers in the US will surpass Hulu’s viewers—123.4 million vs. 115.6 million, respectively.

“To mitigate backlash from consumers and avoid customer churn, sellers must ensure that their order processing and handling times are on par with competitors,” said Victor Rosenman, CEO of Feedvisor, an optimization platform for Amazon sellers. “They may not be able to control the actual speed of the delivery, but they do control their own speed of order processing.

Minimal client churn and the addition of new ones. Adyen added big-name brands to its partner network, including Dick’s Sporting Goods, Nando’s, and Hunter. Growth from existing enterprise partners like AirBnB and Shein also translated into increased POS and processing volume for Adyen. Global expansion to support more merchants.

“Grocery stores are overrun in many places—especially vulnerable populations—and people are turning to meal delivery services during this pandemic,” said Guy Marion, co-founder and CEO of Brightback, a company that provides subscription retention and churn management software.

To avoid customer churn, they’ve been ramping up investments in digital compliance solutions, boosting demand for the likes of Fenergo. In the financial year ending March 2021, Fenergo’s revenues increased to $107 million, up from $78.5 million in 2019, and it now services 26 of the top 50 FIs worldwide, per The Irish Times.

With Peacock's relatively low-priced and free tiers, a high number of sign-ups and relatively low degrees of churn should be expected. But a large base of subscribers does not immediately translate to higher usage or higher reach. Peacock will need to maintain a steady supply of engaging content to keep users active on the platform and to keep advertisers interested over the next several months.

Enhancing digital capabilities will be key for wealth managers to avoid client churn in 2021, per a Capgemini report. Last year, investors moved their money between different firms at 3.5 times the rate of the previous three years, in part to seek the best digital services: 89% of financial advisors reported that tech tools became more critical amid stay-at-home orders.

Developers will likely welcome the rate change—they’ll keep a greater portion of their revenues, which may encourage them to churn out new integrations and solutions that help Shopify enhance its platform and reach new clients. The big takeaway: Shopify benefited from the surge in ecommerce last year.

It could also minimize churn as customers adapt to new routines. Further, customized offerings might increase transparency for younger customers—who struggle to understand which rewards are best for them, per Ipsos—by enabling them to make their own choices. Credit Access. As providers look to shore up their user bases, they will need to balance risk with acquisition.

And a high churn rate can be indicative of opportunities to improve.

The three major wireless companies experienced an all-time low churn rate in Q2 2020. A seasonal uptick is expected in Q3, bringing more people to market who are interested in upgrading their phones and finding the best service provider. In combination with the expected 5G launch by all original equipment manufacturers (OEMs), we'll have the perfect formula for a wireless busy season.

Customer expectations are constantly evolving, and to avoid churn, insurers must develop the required capabilities. Greater consumer adoption of digital channels. Global lockdowns accelerated consumer migration to insurers’ digital channels from offline channels in 2020.

While early pandemic panic buying has receded and some newly minted online grocery buyers will ultimately churn back to physical shopping, the pandemic will have lasting effects on grocery ecommerce. The number of digital grocery buyers surged from 92.3 million in 2019 to 142.9 million in 2021, and we expect that figure to continue climbing.

Whether streaming services that launched in the past year experience increased user churn as some of their subscribers come off free trials. Platform Developments from Q3 2020. The NBCU streaming service Peacock fully launched in July 2020. Like HBO Max, Peacock wasn’t initially available on Roku or Amazon Fire TV, the two most popular CTV operating systems in the US.

Without work and events driving an ongoing need for fashion options, subscribers that have temporarily paused their accounts may decide to churn. Computers and Consumer Electronics. State of the Category: Computers/consumer electronics—which is on the precipice of becoming a majority ecommerce retail category—is holding up reasonably well in the current environment.