FEB 23, 2022
JAN 10, 2021
Click and collect has been a growing trend for some time now as US consumers found they enjoyed the convenience and cost-savings of purchasing online and picking up their order on the way home from work or while running errands.
MAR 16, 2022
Report: US Click-and-Collect Forecast 2022. Article: War in Ukraine continues to disrupt the global supply chain. Article: The case of the shrinking grocery list.
MAR 11, 2022
Report: US Click-and-Collect Forecast 2022. Article: Amazon retools its brick-and-mortar strategy to prioritize grocery. Article: Last-mile fulfillment is the latest priority for retailers.
JAN 31, 2022
Despite the growing popularity of click and collect, same-day delivery ranks higher than any other fulfillment method. Digital grocery services are raising the bar on same-day with even speedier delivery. Every service in this benchmark offers same-day delivery.
APR 27, 2022
Expansion of click & collect hubs. Ikea launched two pilot sites in London with locker units, providing customers with a location to pick up their orders. The effort is part of Ikea’s plan to allow for 24/7 deliveries and enable 60% of last-mile deliveries in London to have zero emissions.
MAR 29, 2021
US click-and-collect sales more than doubled in 2020 and will sustain double-digit growth rates over the next four years. We forecast that click-and-collect sales will follow up last year’s 106.9% growth rate with a 15.2% increase this year, and that 150.4 million people in the US will make a purchase via click and collect at least once in 2021.
FEB 12, 2020
Click and collect is rapidly growing in popularity, even among consumers who haven’t tried it yet.
APR 7, 2021
US click-and-collect sales more than doubled in 2020 and will sustain double-digit growth rates over the next four years, according to our latest forecast. We estimate that US shoppers spent $72.46 billion via click and collect last year, accounting for 9.1% of all ecommerce sales. This year, those figures will increase to $83.47 billion and 9.9%, respectively.
MAY 21, 2020
Click and collect sales in the US will see an acceleration of growth amid the coronavirus pandemic, rising roughly 60% to $58.52 billion this year, according to our estimates. That’s a considerable increase from our previous estimate, when we anticipated a 38.6% growth.
SEP 24, 2020
eMarketer principal analyst Andrew Lipsman and senior forecasting analyst at Insider Intelligence Cindy Liu speak about innovations in ecommerce and how technology is creating a frictionless experience for online shoppers. They discuss the jump from fast to free shipping, what drone deliveries could potentially look like, and dive into the many facets of click and collect. They also explain the downsides of frictionless commerce and how businesses can overcome those hurdles.
FEB 9, 2021
eMarketer forecasting analyst Eric Haggstrom and principal analyst at Insider Intelligence Andrew Lipsman discuss Amazon's retail and ad businesses as well as Jeff Bezos stepping down as CEO. They then talk about Walmart's new partnership with The Trade Desk, whether vaccinated shoppers will want to return to stores, and what click and collect's future looks like.
MAY 24, 2021
While experiences with click and collect in the US vary, in France consumers believe click and collect can and should transform the retail experience, according to a November 2020 study by OpinionWay and Dalenys. Of the adults surveyed, 73% said they believe click and collect will permanently shape consumption practices and the organization of stores.
FEB 11, 2022
FEB 11, 2022
MAR 9, 2022
Grocery click-and-collect sales are growing quickly. We expect them to rise 27.0% in the US this year. The broader market: Amazon’s shift comes at a time when companies that employ gig workers are encountering challenges due to rising gas prices, a tight labor market, and growing momentum for legislation that could increase their costs.
DEC 13, 2021
After a taste of delivery and click and collect during the pandemic, a greater share of grocery buyers will look online first for purchases. Trend: Fast Forward on Digital Audio. Time spent with digital audio surpassed that of radio for the first time in 2021. The gap will widen going forward.
JUN 3, 2021
The customer experience landscape has changed dramatically over the last year as pandemic-induced lockdowns and social distancing pushed many consumers to try new technologies and experiences, such as click and collect, proximity payments, and augmented reality.
MAR 11, 2020
It’s little surprise that Amazon once again ranks as the No. 1 US ecommerce retailer—and by a huge margin. “What’s surprising is that despite accounting for nearly four in 10 ecommerce dollars, the company continues to gain market share and extend its lead,” said Andrew Lipsman, eMarketer principal analyst and author of our latest report, "Top 10 US Ecommerce Companies 2020: Walmart and Target Climb Rankings on Click-and-Collect Gains."
FEB 3, 2020
For our report on how the role of the CMO has changed in recent years, we asked more than 60 CMOs about their current priorities and what they’re planning for 2020. Our interviews covered everything from iHeartMedia’s CMO talking about the digital transformation of radio to Ryan Dell taking men’s lifestyle brand MVMT from online to offline.
FEB 17, 2022
According to a PayPal-commissioned poll by Maru Group in July 2021, almost three-quarters (72%) of adults in Canada said they like being able to order groceries online, while 38% said the same of grocery click and collect. More than 1 in 5 respondents said they will do more grocery delivery after the pandemic than before. Remote work is a key driver of food and grocery app adoption.
DEC 3, 2021
Shoppers will return to stores in 2022 with expectations that retailers will offer tools that connect digital and physical shopping experiences, like curbside click and collect or QR code payment options.
FEB 10, 2022
Forward-looking strategies for apps, click and collect, and social ads. Plus! Derek Daugherty, global sector head, FMCG/CPG & retail at YouGov, joins the conversation. Presenters:. Andrew Lipsman is a principal analyst at Insider Intelligence. Andrew focuses on retail and ecommerce.
AUG 1, 2021
MAR 24, 2021
The number of click-and-collect buyers in Germany increased slightly during the pandemic, but not as much as in other Western European countries—and that lag will continue over the next few years. One bright spot, however, is that buyer penetration rates in Germany will steadily rise during that time.