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  • Article
     | 
    APR 8, 2019

    Last year, the number of locations offering “buy online, pick up in-store” (BOPUS) nearly doubled among leading US grocery retailers. Walmart (and various third-party partners), Target/Shipt, Kroger/Instacart, Ahold and Albertsons brought their collective number of click-and-collect locations from 2,451 in January 2018 to 5,800 in December 2018, per data from CommonSense Robotics.

  • Article
     | 
    AUG 19, 2019

    "Buy online, pick up in-store" is a retail service that a dominant proportion of today's youngest consumers are taking advantage of, according to Package Concierge.

  • Chart
     | 
    MAR 25, 2021
  • Audio
     | 
    SEP 24, 2020

    eMarketer principal analyst Andrew Lipsman and senior forecasting analyst at Insider Intelligence Cindy Liu speak about innovations in ecommerce and how technology is creating a frictionless experience for online shoppers. They discuss the jump from fast to free shipping, what drone deliveries could potentially look like, and dive into the many facets of click and collect. They also explain the downsides of frictionless commerce and how businesses can overcome those hurdles.

  • Report
     | 
    JUL 22, 2020

    Other retailers under pressure include national and regional grocery chains that haven’t properly built out their click-and-collect capabilities. Already treading on thin margins, these chains can’t afford to lose grocery trips to their competitors as orders increasingly migrate to digital. Health, Personal Care and Beauty.

  • Article
     | 
    OCT 28, 2019

    If Amazon is poised to gain share in the first half of the final week before Christmas, click-and-collect orders will tip the scales in the direction of big-box merchants during the second half of that week.

  • Article
     | 
    MAY 21, 2020

    Click and collect sales in the US will see an acceleration of growth amid the coronavirus pandemic, rising roughly 60% to $58.52 billion this year, according to our estimates. That’s a considerable increase from our previous estimate, when we anticipated a 38.6% growth.

  • Article
     | 
    FEB 12, 2020

    Click and collect is rapidly growing in popularity, even among consumers who haven’t tried it yet.

  • Video
     | 
    DEC 11, 2019

    eMarketer senior forecasting analyst Cindy Liu explores our latest US retail ecommerce figures and the winning impact of click-and-collect for brick-and-mortars.

  • Article
     | 
    APR 29, 2021

    Click and collect, cashierless checkout, contactless payment, and digital signage will streamline in-store transactions. 5G’s bandwidth and low latency will come into play as mobile devices become the interface between the retailer and the consumer’s bank account. Frictionless “stores of the future” will land and expand as digital-first retail experiences, such as Amazon Go, become more commonplace.

  • Chart
     | 
    NOV 16, 2020
  • Article
     | 
    JUN 17, 2019

    Hint: BOPUS plays a key role

  • Article
     | 
    OCT 24, 2019

    Consumers’ desire for affordability and convenience has bolstered demand for online grocery. And as heavy hitters continue to roll out offerings—like Walmart's buy online pick up in-store (BOPUS) and "InHome Delivery" options, as well as Amazon's "Key for Garage" and same-day shipping—their respective double-digit growth speaks for itself.

  • Article
     | 
    MAR 11, 2020

    It’s little surprise that Amazon once again ranks as the No. 1 US ecommerce retailer—and by a huge margin. “What’s surprising is that despite accounting for nearly four in 10 ecommerce dollars, the company continues to gain market share and extend its lead,” said Andrew Lipsman, eMarketer principal analyst and author of our latest report, "Top 10 US Ecommerce Companies 2020: Walmart and Target Climb Rankings on Click-and-Collect Gains."

  • Audio
     | 
    DEC 26, 2019

    A lot has happened in the retail space in the past 12 months. Nordstrom opened up its flagship store in New York City around the same time that brick and mortar veterans like Barney’s are closing up shop. More consumers got comfortable with buy online, pick up in-store (BOPUS)—especially as more brands adopted the service—and retailers such as Banana Republic and Bloomingdale's rolled out their own clothing rental services hoping to gain mass market appeal.

  • Article
     | 
    FEB 3, 2020

    For our report on how the role of the CMO has changed in recent years, we asked more than 60 CMOs about their current priorities and what they’re planning for 2020. Our interviews covered everything from iHeartMedia’s CMO talking about the digital transformation of radio to Ryan Dell taking men’s lifestyle brand MVMT from online to offline.

  • Article
     | 
    APR 19, 2021

    One of the approaches that’s thrived is click-and-collect—which experienced explosive growth last year. It lets brick-and-mortar retailers use their store networks to avoid shipping costs and delays altogether. Across the board, retailers used their network of stores to get orders out to customers faster: 95% of Target’s sales were fulfilled by stores in Q4 2020, for instance.

  • Article
     | 
    MAR 7, 2019
  • Report
     | 
    AUG 2, 2021

    Click and collect can also help drive down costs for retailers that sell both online and offline. As an incentive, click and collect can be listed as the only free delivery option at an online checkout, for example.

  • Article
     | 
    APR 7, 2021

    Top competitors like Walmart and Target have one main advantage: an extensive network of brick-and-mortar stores that can support fulfillment by enabling click-and-collect purchases and hastening delivery speeds.

  • Report
     | 
    JUN 8, 2020

    A key driver of the expected uptick in ecommerce sales is a surge in click-and-collect sales, specifically featuring curbside pickup, that has allowed millions of US consumers to make immediate purchases while minimizing contact with others. We expect that US click-and-collect ecommerce sales will leap 60.4% to $58.52 billion.

  • Article
     | 
    MAR 24, 2021

    Costco has maintained a partnership with Instacart for several years, which it has recently expanded to include click and collect on top of its same-day delivery offering. Macy’s.

  • Report
     | 
    MAY 21, 2020

    Click-and-Collect. The rise of click-and-collect has been a key catalyst for ecommerce growth during the past few years. According to our latest forecast, US click-and-collect ecommerce sales jumped 74.7% to $23.42 billion in 2018 and 55.8% to $36.48 billion in 2019.

  • Report
     | 
    JUN 12, 2020

    Omnichannel retail should also benefit—not least because click and collect has been essential during the crisis. The same applies to orders packed and shipped from physical stores and warehouses. This will continue to be crucial for multichannel stores, both as a support to physical operations, and to ensure product availability.

  • Article
     | 
    JUL 15, 2019

    Click-and-collect—the option to buy online and pick up in-store, known as BOPUS in the US—has made a significant difference in retail ecommerce sales across Europe. Five years ago, strategic payments consultancy Edgar, Dunn & Company (EDC) forecast that click-and-collect sales in Europe would be between €20 billion ($23.6 billion) and €25 billion ($29.5 billion) in 2019. In early 2019, it raised that 2018 estimate to about €27 billion ($31.9 billion).

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