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506 Results
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AUG 6, 2020
Coronavirus Impact:
Factors that Make a Great In-Store Browsing/Shopping Experience According to Consumers in Select Countries, March 2020 & June 2020 (% of respondents)
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AUG 6, 2020
Coronavirus Impact:
Factors that Make a Great Digital Browsing/Shopping Experience According to Consumers in Select Countries, March 2020 & June 2020 (% of respondents)
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AUG 6, 2020
Ways in Which the Coronavirus Pandemic Will Impact Their Company's Customer Service Operations According to Customer Service Professionals in Brazil, July 2020 (% of respondents)
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AUG 6, 2020
How Customer Service Professionals in Brazil Feel About Their Company's Business in 2021, July 2020 (% of respondents)
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AUG 6, 2020
Coronavirus Impact:
Companies that Have Expanded Their Customer Service Channels According to Customer Service Professionals in Brazil, by Type, July 2020 (% of respondents)
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JUL 28, 2020
Share of Digital Customer Interactions that Are Fully Resolved Using AI According to Customer Experience Professionals Worldwide*, May 2020 (% of respondents)
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JUL 28, 2020
Which Messaging Apps Have Internet Users Worldwide* Used to Receive Customer Support from a Company? (% of respondents, May 2020)
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JUL 28, 2020
How Has the Coronavirus Pandemic Changed the Way Internet Users Worldwide* Interact with Companies? (% of respondents, May 2020)
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JUL 28, 2020
Preferred Customer Support Option for Receiving Assistance According to Internet Users Worldwide*, May 2020 (% of respondents)
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JUL 28, 2020
Which Support Channels Do Customer Experience (CX) Professionals Worldwide* Believe Create the Happiest CX? (% of respondents, May 2020)
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JUL 28, 2020
Do Companies Worldwide* Plan to Upgrade Their Interactive Voice Response Systems with AI and Natural Language Processing? (% of respondents, May 2020)
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JUL 28, 2020
Business Goals of Employee Success Efforts Used by Their Company According to Business Executives Worldwide, April 2020 (% of respondents)
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JUL 28, 2020
Employee Engagement Practices Used by Their Company According to Business Executives Worldwide, April 2020 (% of respondents)
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JUL 28, 2020
Internet Users Worldwide* Who Have Had a Recent Customer Support Experience So Bad that They Decided Never to Do Business with the Company Again, May 2020 (% of respondents)
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JUL 28, 2020
What Do Companies Worldwide See as the Benefits of Using Chat Instead of Voice to Serve Their Customers? (% of respondents, May 2020)
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JUL 28, 2020
Which Customer Support Options Have Companies Worldwide Used in the Past 6 Months? (% of respondents, May 2020)
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JUL 28, 2020
How Do Internet Users Worldwide Rate Their Most Recent Experience with Live Text Messaging a Customer Service Agent? (% of respondents, May 2020)
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JUL 28, 2020
How Do Internet Users Worldwide* Rate Their Most Recent Experience with Select Customer Service Channels? (% of respondents, May 2020)
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JUL 28, 2020
When Do Companies Worldwide* Plan to Implement AI to Improve Customer Support Agent Performance? (% of respondents, May 2020)
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JUL 28, 2020
Which Customer Support Solutions Do Companies Worldwide* Offer? (% of respondents, May 2020)
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JUL 23, 2020
Ways in Which Loyalty Programs Should Be Transformed According to Adults* in Spain, May 2020 (% of respondents)
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JUL 16, 2020
Customer Satisfaction with AI Interactions in Select Countries, May 2018 & May 2020 (% of respondents)
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JUL 16, 2020
Coronavirus Impact:
Internet Users in Select Countries Who Expect to Have More Touchless Interactions with Companies, May 2020 (% of respondents)
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JUL 16, 2020
Internet Users in Select Countries Who Have Daily AI-Enabled Interactions with Companies, May 2018 & May 2020 (% of respondents)
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JUL 16, 2020
Share of Their Customer Interactions that Are AI-Enabled According to Executives Worldwide, May 2020 (% of respondents)
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