Shoppers are embracing click and collect and delivery. To meet the demand for omni- and multichannel experiences, merchants are implementing increasingly sophisticated payment tools, like Clover Online Ordering with Delivery. Next, providers will focus on developing hybrid solutions that support in-store shoppers tethered to their devices, like price comparison tools or fitting room technology.

Deploying click-and-collect. Establishing dark stores. Developing last-mile delivery partnerships. Building their own logistics networks. Predictions. Shipping and logistics will make or break ecommerce businesses. Consumers will be increasingly looking for cheaper, faster, and more efficient shipping options from retailers in 2022 as their appetite for—and comfort with—ecommerce grows.

Click-and-Collect Leaders. Multichannel retailers known for click and collect will reap a windfall from last-minute and delivery-anxious shoppers. Expect Walmart, Target, and Best Buy to benefit most from this trend. “The revenue growth for retailers that have click-and-collect options outstrips the average by a long shot,” said Taylor Schreiner, director of Adobe Digital Insights at Adobe.

., click and collect). Potential Costs and Revenues. Physical space is expensive. Ikea just purchased the former central London site of defunct clothes retailer Topshop for £378 million ($484.7 million). Business rates and high rental costs are also prohibitive for many retailers. Digital is far from cost-free, though, certainly if you want to scale.

How popular is click and collect for grocery ecommerce? Click and collect will make up 34.9% of US digital grocery sales this year, but the majority of digital sales are fulfilled via delivery. Click-and-collect sales will amount to more than 40% of digital grocery sales by 2025. WHAT’S IN THIS REPORT?

Click and Collect. Click-and-collect fulfillment options became a must-have feature during the pandemic. We estimate that click-and-collect orders across all devices more than doubled to $72.46 billion in 2020 and will nearly double again by 2024.

That’s up by 7.2% from 2020, when the number of click-and-collect buyers jumped by 15.8%. Click and collect will continue to grow steadily for the next few years. By the end of our forecast period in 2024, we expect that 14.1 million internet users in Canada will use click-and-collect services at least once per year.

Click-and-Collect Buyers: UK Remains World Leading. We updated our click-and-collect buyer forecasts in January 2021, but as with the cross-border retail ecommerce buyer numbers, the trends remain the same. The key trend is the UK leads the way when it comes to uptake of click-and-collect services.

Click and collect was a big driver of ecommerce sales growth in 2020. Click-and-collect sales in the US are expected to continue to grow, nearly doubling in size from $72.46 billion in 2020 to $140.96 billion in 2024. For the first time, we are forecasting the number of US consumers who will use a buy now, pay later (BNPL) service, which allows shoppers to pay off a purchase in installments.