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Asia-Pacific (32)
Europe (10)
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North America (145)
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195 Results
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    Publication Date: 5/2/2017
    Name: Alexis Lanternier
    Title: CEO
    Company: Lazada Singapore
    Topics: Digital Shoppers & Buyers; Retail Ecommerce Sales
    Geographies: Singapore
    Context: In 2016, Alibaba made a bold stride into Southeast Asia through its acquisition of Lazada Group’s ecommerce properties in the region. Lazada Singapore is one of those platforms. We spoke with CEO Alexis Lanternier about the unique aspects of the city-state’s ecommerce sector, and what the company is doing to make gains among digital shoppers there.
    Publication Date: 5/1/2017
    Name: Bernhard Baumann
    Title: CEO
    Company: Shpock
    Topics: Mcommerce; Mobile Apps; Sharing Economy
    Geographies: Western Europe
    Demographics: Millennials
    Context: Bernhard Baumann, CEO of consumer-to-consumer (C2C) mcommerce app Shpock, spoke with eMarketer about how the app sets itself apart from the likes of eBay and Gumtree in Europe.
    Publication Date: 5/1/2017
    Name: Courtney McKlveen
    Title: Vice President and Industry Lead, Retail, Travel and QSR
    Company: Yahoo
    Topics: Digital Retail Practices; Digital Advertising
    Geographies: United States
    Context: Courtney McKlveen, Yahoo’s vice president and industry lead of retail, travel and QSR (quick-service restaurants), discussed the unique way retailers have to approach digital advertising.
    Publication Date: 4/28/2017
    Name: Anand Eswaran
    Title: Corporate Vice President, Microsoft Services and Microsoft Digital
    Company: Microsoft
    Topics: Customer Experience
    Geographies: Worldwide
    Industries: Digital Banking; Marketing Management Trends
    Context: Anand Eswaran, vice president of Microsoft Services and Microsoft Digital, is at the forefront of digital transformation. He talks about the four pillars every organization needs to think about to have a successful transformation.
    Publication Date: 4/19/2017
    Name: Alice Milligan
    Title: Chief Customer and Digital Experience Officer, Citi Global Cards
    Company: Citi
    Topics: Customer Experience
    Geographies: Worldwide
    Industries: Financial Services
    Context: Alice Milligan, chief customer and digital experience officer at Citi Global Cards, explains how the financial services firm is working to improve experiences to meet customers’ always-on expectations.
    Publication Date: 4/17/2017
    Name: Mark Weinstein
    Title: Senior Vice President, Customer Experience, Engagement, Loyalty and Partnerships
    Company: Hilton Worldwide
    Topics: Loyalty Programs
    Geographies: Worldwide
    Industries: Hotels & Motels; Marketing Management Trends
    Demographics: Millennials
    Context: Mark Weinstein, senior vice president of customer experience, engagement, loyalty and partnerships at Hilton Worldwide spoke with eMarketer about how the company tackles change by thinking like a millennial.
    Publication Date: 4/17/2017
    Name: Joe Ayotte
    Title: Head of UX
    Company: Drizly
    Topics: Customer Experience; Shipping & Delivery
    Geographies: United States
    Industries: Food & Beverage
    Context: Joe Ayotte, head of UX at alcohol delivery service Drizly, talks about what the company is doing to better understand its customers and how to improve their beverage-buying experience.
    Publication Date: 4/14/2017
    Name: Grégoire Baret
    Title: General Manager, Omnichannel Experience
    Company: The Aldo Group
    Topics: Customer Experience; Omnichannel Retailing
    Geographies: North America
    Context: Grégoire Baret, general manager of omnichannel experience at shoe retailer The Aldo Group, discusses recent improvements to the ecommerce—and in-store—shopping experience at the brand.
    Publication Date: 4/14/2017
    Name: Bruce Millard
    Title: Vice President, Digital and Customer Innovation
    Company: Safelite AutoGlass
    Topics: Customer Experience
    Geographies: United States
    Industries: Automotive
    Context: Bruce Millard, vice president of digital and customer innovation at Safelite AutoGlass, talks about what the company is doing to continuously improve the experiences of its customers, especially across channels.
    Publication Date: 4/12/2017
    Name: Kimberly Cabot
    Title: COO
    Company: ShopCo Technologies
    Topics: Digital Retail Practices; Ecommerce Sales
    Geographies: United States
    Industries: Technology
    Context: ShopCo Technologies COO Kimberly Cabot discusses how the company's universal shopping cart technology can help retailers fight cart abandonment.
    Publication Date: 4/10/2017
    Name: Anthony Long
    Title: Global Ecommerce Technology Lead
    Company: Kimberly-Clark
    Topics: Retail Ecommerce Sales
    Geographies: United States
    Industries: Retail; Marketing Management Trends
    Context: Anthony Long, global ecommerce technology lead at Kimberly-Clark, talks about how the company is responding to changes in consumer behavior and tackling ecommerce.
    Publication Date: 3/31/2017
    Name: Vivek Pathak
    Title: Engagement Manager
    Company: RedSeer Consulting
    Topics: Consumer Behavior; Payment Methods; Retail Ecommerce Sales
    Geographies: India
    Context: Vivek Pathak, engagement manager of RedSeer Consulting, talks about the state of ecommerce in India, and the effect that last year's demonetization effort by the government had on the sector.
    Publication Date: 3/30/2017
    Name: Michelle Lam
    Title: Co-Founder and CEO
    Company: True&Co.
    Topics: Digital Retail Practices; Personalization
    Geographies: United States
    Industries: Apparel & Accessories
    Context: Michelle Lam, co-founder and CEO of online lingerie shop True&Co., tells eMarketer how the company upholds a shopping environment where customers are eager to share their personal preferences.
    Publication Date: 3/30/2017
    Name: Diane Kegley
    Title: CMO
    Company: RichRelevance
    Topics: Digital Retail Practices; Omnichannel Retailing; Personalization
    Geographies: United States
    Industries: Retail
    Context: RichRelevance's CMO, Diane Kegley, and director of product marketing, Jolie Katz, discuss the opportunities for better omnichannel personalization in the retail industry.
    Publication Date: 3/29/2017
    Name: Josh Lieberman
    Title: Executive Vice President, Digital
    Company: Barneys New York
    Topics: Digital Retail Practices; Personalization
    Geographies: United States
    Industries: Retail
    Context: Josh Lieberman, executive vice president of digital at Barneys New York, discusses the luxury retailer's next move to offer more precise personalization for its customers.
    Publication Date: 3/29/2017
    Name: Daniel Folkman
    Title: Vice President, Business Development
    Company: goPuff
    Topics: Digital Retail Practices; Consumer Behavior; Shipping & Delivery
    Geographies: United States
    Industries: Groceries
    Context: Daniel Folkman, vice president of business development at convenience item delivery service goPuff, discusses how the company designs a shopping environment where impulse buys can occur naturally online.
    Publication Date: 3/28/2017
    Name: Carrie Bienkowski
    Title: CMO
    Company: Peapod
    Topics: Digital Retail Practices; Consumer Behavior; Shipping & Delivery
    Geographies: United States
    Industries: Consumer Products (CPG); Groceries
    Context: Carrie Bienkowski, CMO of online grocery delivery service Peapod, explains what's driving basket sizes and purchase frequency to increase.
    Publication Date: 3/28/2017
    Name: Ravi Jariwala
    Title: Senior Director, Public Relations and Corporate Communications
    Company: Walmart eCommerce
    Topics: Digital Retail Practices; Consumer Behavior
    Geographies: United States
    Industries: Consumer Products (CPG); Groceries
    Context: Ravi Jariwala, senior director of public relations and corporate communications for Walmart eCommerce, talks about the retailer expanding its online grocery shopping service, and how to handle customers' problems with trust, cost and selection.
    Publication Date: 3/28/2017
    Name: David Doctorow
    Title: Head of Global Growth
    Company: eBay
    Topics: Digital Retail Practices; Customer Experience; Personalization
    Geographies: United States
    Context: David Doctorow, eBay's head of global growth, talks about the work the company is doing this year to be highly relevant to customers across every channel.
    Publication Date: 3/24/2017
    Name: David Black
    Title: Managing Director, Branding and Consumer Markets
    Company: Google UK
    Topics: Brand Marketing; Consumer Behavior; Viewability
    Geographies: United Kingdom
    Context: David Black, managing director of branding and consumer markets at Google UK, discusses how measurements of consumer watch time and engagement with ads are becoming increasingly important.
    Publication Date: 3/24/2017
    Name: Nicole Yang
    Title: CMO
    Company: Secoo
    Topics: Retail Ecommerce Sales
    Geographies: China
    Industries: Luxury Goods
    Context: Nicole Yang, CMO at China-based luxury goods and services platform Secoo, talks about the company’s use of data to create consumer profiles and why it has invested in the promise of omnichannel retail.
    Publication Date: 3/23/2017
    Name: Nilam Ganenthiran
    Title: Senior Vice President, Business Development
    Company: Instacart
    Topics: Digital Retail Practices; Shipping & Delivery
    Geographies: United States
    Industries: Groceries
    Context: Nilam Ganenthiran, senior vice president of business development at grocery delivery service Instacart, discusses the factors that cause its average basket size to increase year after year.
    Publication Date: 3/17/2017
    Name: Yvahn Martin
    Title: Director, Ecommerce and Digital Marketing, Decléor and Carita
    Company: L’Oréal
    Topics: Customer Experience; Social Media Marketing
    Geographies: United States
    Industries: Personal Care & Beauty
    Context: Yvahn Martin, director of ecommerce and digital marketing for L’Oréal’s Decléor and Carita brands, spoke with eMarketer about how using digital channels for relationship building—rather than making quick sales—has helped the company weather the tough economic climate.
    Publication Date: 3/10/2017
    Name: Aubrie Pagano
    Title: Co-Founder, CEO and Creative Director
    Company: Bow & Drape
    Topics: Digital Retail Practices; Customer Experience
    Geographies: United States
    Industries: Apparel & Accessories
    Context: Aubrie Pagano—co-founder, CEO and creative director of customizable clothing and accessories brand Bow & Drape—shared why customers are so open to sharing their personal preferences with the company.
    Publication Date: 3/9/2017
    Name: Gayle Fuguitt
    Title: Chief, Customer Insights and Innovation
    Company: Foursquare
    Topics: Consumer Behavior; Marketing Tactics
    Geographies: United States
    Industries: Retail
    Context: Gayle Fuguitt, Foursquare's chief of customer insights and innovation, discusses how marketers are going beyond traditional demographics to understand audiences.
    Publication Date: 3/2/2017
    Name: Brandi Halls
    Title: Director, Brand Communications, North America
    Company: Lush Fresh Handmade Cosmetics
    Topics: Holiday & Seasonal Shopping; Customer Experience
    Geographies: United States
    Industries: Personal Care & Beauty
    Context: Brandi Halls, director of brand communications for North America at Lush Fresh Handmade Cosmetics, discusses the personal care brand’s record-breaking holiday season, and why a vast majority of its customers convert in-store.
    Publication Date: 2/28/2017
    Name: Jim Cusson
    Title: President
    Company: Theory House
    Topics: Customer Experience; Omnichannel Retailing
    Geographies: United States
    Industries: Retail
    Context: Jim Cusson, president at retail branding agency Theory House, discusses how ecommerce brands became the biggest disruptors in brick-and-mortar retail.
    Publication Date: 2/15/2017
    Name: Steven Osburn
    Title: Managing Director, Kurt Salmon
    Company: Accenture Strategy
    Topics: Holiday & Seasonal Shopping; Shipping & Delivery
    Geographies: United States
    Context: With Amazon—and now Walmart—offering free two-day shipping, Steven Osburn, managing director at Accenture Strategy’s retail consulting group Kurt Salmon, talks about why “free” shipping is a higher priority than “fast” for the rest of US retailers.
    Publication Date: 2/1/2017
    Name: Gavin Buxton
    Title: Vice President, Sales, Asia-Pacific
    Company: S4M (Success for Mobile)
    Topics: Mobile Advertising; Digital Privacy & Security; Programmatic Ad Spending
    Geographies: Asia-Pacific
    Context: Gavin Buxton, vice president of sales for Asia-Pacific at mobile native ad technology firm S4M, spoke with eMarketer about how the mobile programmatic industry needs to advance the metrics it tracks, to drive value in the market and counter ad fraud.
    Publication Date: 2/1/2017
    Name: Michael Bower
    Title: Director, Global Ecommerce and Digital Services, Canada
    Company: Marriott International
    Topics: Digital Retail Practices; Digital Shoppers & Buyers
    Geographies: Canada
    Industries: Travel
    Context: Michael Bower, Marriott’s director of global ecommerce and digital services for Canada, discusses what drove the company’s 10% ecommerce sales growth in Canada in 2016.
    Publication Date: 1/31/2017
    Name: James Connell
    Title: Vice President, Ecommerce and Marketing
    Company: Roots
    Topics: Digital Retail Practices; Cross-Border Ecommerce
    Geographies: Canada
    Context: James Connell, vice president of ecommerce and marketing at Canada-based clothing retailer Roots, tells eMarketer about the increased competition it faces from domestic and international ecommerce players.
    Publication Date: 1/27/2017
    Name: Liza Hausman
    Title: Vice President, Industry Marketing
    Company: Houzz
    Topics: Digital Retail Practices; Virtual & Augmented Reality
    Geographies: United States
    Context: Liza Hausman, vice president of industry marketing at home improvement platform Houzz, tells eMarketer about the central role of visual tools in converting users online.
    Publication Date: 1/26/2017
    Name: Jason Davis
    Title: Senior Brand Manager, Shopper Marketing
    Company: Kimberly-Clark
    Topics: Coupons; Social Media Marketing; Influencer Marketing
    Geographies: United States
    Context: Jason Davis, senior brand manager of shopper marketing at personal care-focused consumer packaged goods company Kimberly-Clark, tells eMarketer how the company chooses which influencers to work with, and how it is beginning to measure sales generated by influencer campaigns.
    Publication Date: 1/23/2017
    Name: Natalie Gazaway
    Title: Creative Director
    Company: Entourage Clothing
    Topics: Digital Retail Practices; Customer Experience
    Geographies: United States
    Industries: Apparel & Accessories
    Demographics: Millennials
    Context: Entourage Clothing, a chain of affordable clothing boutiques in the southeastern US, has a customer base of younger millennials. Creative director Natalie Gazaway discusses how the retailer keeps this target demographic engaged.
    Publication Date: 1/20/2017
    Name: Michael Relich
    Title: COO
    Company: Crate and Barrel
    Topics: Omnichannel Retailing
    Geographies: United States
    Industries: Retail
    Context: Michael Relich, COO of home furnishings and furniture retailer Crate and Barrel, talks about the challenges facing the industry and why his company has bucked the trend.
    Publication Date: 1/18/2017
    Name: Seton Vermaak
    Title: Head of Strategy
    Company: SapientRazorfish, Hong Kong
    Topics: Loyalty Programs
    Geographies: Asia-Pacific; China
    Industries: Travel
    Context: Seton Vermaak, head of strategy at digital agency SapientRazorfish, Hong Kong, talks about how travel and hospitality brands are re-creating the idea of loyalty.
    Publication Date: 1/13/2017
    Name: Nathan Gill
    Title: Vice President, Commerce Enablement and Global Innovation
    Company: Verifone
    Topics: Mobile Payments
    Geographies: United Kingdom
    Context: Nathan Gill, vice president of commerce enablement and global innovation at payment solutions provider Verifone, spoke with eMarketer about how consumers in the UK get more benefits from mobile payments than contactless cards.
    Publication Date: 1/12/2017
    Name: Seamus Smith
    Title: Managing Director
    Company: Sage Pay
    Topics: Mcommerce; Mobile Payments
    Geographies: United Kingdom
    Context: Sage Pay, a UK-based provider of payment gateway solutions for retailers and brands, spoke with eMarketer about how consumers in the UK have been taking to mobile payment platforms.
    Publication Date: 1/10/2017
    Name: Jennifer Silverberg
    Title: CEO
    Company: SmartCommerce
    Topics: Digital Retail Practices; Customer Experience
    Geographies: United States
    Industries: Consumer Products (CPG)
    Context: CPG brands often rely on impulse purchases to introduce consumers to their products, but Jennifer Silverberg, CEO of omnichannel retail technology suite SmartCommerce, discusses how ecommerce is disrupting this paradigm.
    Publication Date: 12/22/2016
    Name: Mary English
    Title: General Manager, Hong Kong
    Company: International Customer Loyalty Programmes (ICLP)
    Topics: Loyalty Programs
    Geographies: Hong Kong
    Context: Mary English, general manager for Hong Kong at loyalty agency International Customer Loyalty Programmes (ICLP), discusses how to effectively use big data to improve loyalty programs.
    Publication Date: 12/19/2016
    Name: Greg Fox
    Title: Chief Revenue Officer
    Company: GasBuddy
    Topics: Mobile Coupons; Marketing Technology
    Geographies: United States
    Context: In addition to offering gas price comparisons, mobile app GasBuddy began using location-based marketing to drive sales at gas station convenience stores. Greg Fox, the company's chief revenue officer, tells eMarketer about the challenges and payoffs of this venture.
    Publication Date: 12/14/2016
    Name: Michael Chrisment
    Title: Global Head of Integrated Marketing for Nescafé, Coffee-Mate and Nestea
    Company: Nestlé
    Topics: Digital Retail Practices; Social Commerce
    Geographies: United States
    Industries: Food & Beverage
    Context: Michael Chrisment, head of global integrated marketing for three Nestlé beverage brands, discusses why a quarter of instant coffee brand Nescafé's social media budget is dedicated to trying to convert customers.
    Publication Date: 12/14/2016
    Name: Jess Jacobs
    Title: Director, Marketing
    Company: Wayfair
    Topics: Digital Retail Practices; Social Commerce
    Geographies: United States
    Industries: Retail
    Context: Wayfair's director of marketing, Jess Jacobs, discusses the home goods retailer's latest social commerce efforts.
    Publication Date: 12/6/2016
    Name: Llibert Argerich
    Title: Global Director, Social and Content
    Company: eBay
    Topics: Digital Retail Practices; Social Commerce
    Geographies: United States
    Context: eBay's global director of social and content Llibert Argerich discusses the commerce opportunities available on social media, and what trends in social commerce have his attention.
    Publication Date: 12/2/2016
    Name: Rahul Bafna
    Title: Vice President, Product Management and Partnerships
    Company: Drawbridge
    Topics: Digital Advertising; Customer Experience; Targeting; Big Data
    Geographies: United States
    Context: Rahul Bafna, vice president of product management and partnerships at cross-device identity solutions provider Drawbridge, tells eMarketer about the changing demands for cross-device identification capabilities on both the buyer and seller sides.
    Publication Date: 11/23/2016
    Name: Stefan Weitz
    Title: Chief Product and Strategy Officer
    Company: Radial
    Topics: Customer Experience; Omnichannel Retailing
    Geographies: United States
    Industries: Retail
    Context: Stefan Weitz, chief product and strategy officer at commerce technology and operations provider Radial, tells eMarketer how in-store technology can help retailers merge their online and offline channels and give them a holistic view of the customer.
    Publication Date: 11/21/2016
    Name: Roberto Ruiz
    Title: Executive Vice President, Strategy and Insights
    Company: Univision Communications
    Topics: Digital Shoppers & Buyers
    Geographies: United States
    Demographics: Hispanics
    Context: Roberto Ruiz, executive vice president of strategy and insights at Hispanics-focused media company Univision Communications, talks about how US Hispanics are using social media and mobile devices for ecommerce.
    Publication Date: 11/14/2016
    Name: Cherise Ordlock
    Title: Divisional Vice President, Digital Commerce
    Company: Walgreens
    Topics: Digital Retail Practices; Omnichannel Retailing
    Geographies: United States
    Industries: Personal Care & Beauty
    Context: Walgreens' Cherise Ordlock tells eMarketer how drugstore, health and beauty retailers should position their ecommerce sites for omnichannel shoppers with high expectations.
    Publication Date: 11/10/2016
    Name: Carl Theobald
    Title: CEO
    Company: FollowAnalytics
    Topics: Mobile Apps; Mobile Payments
    Geographies: United States
    Context: Carl Theobald, CEO of FollowAnalytics, a mobile app technology company that optimizes existing brand applications, talks about using apps and engendering loyalty to the brand.
    Publication Date: 11/2/2016
    Name: Diana Gordon
    Title: Senior Partner and Director, Shop+
    Company: Mindshare North America
    Topics: Omnichannel Retailing; Retail Performance Metrics
    Geographies: United States
    Industries: Retail
    Context: Diana Gordon, Mindshare North America's senior partner and director of the agency's commerce division Shop+, talks about four performance marketing trends that help retailers move shoppers forward in the customer journey.