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Customer Experience
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(506)
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(915)
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Demographics
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506 Results
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NOV 29, 2018
What Do Smartphone Users in Asia-Pacific* Think Is the Most Important Experience When Shopping on a Mobile Device? (% of respondents, Nov 2018)
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NOV 28, 2018
Which Select Technologies Do Senior Marketing Professionals Worldwide Believe Will Be the Most Important for Their Company's Digital Marketing Strategy by 2020? (% of respondents, Aug 2018)
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NOV 28, 2018
To What Extent Do Companies Worldwide Plan to Invest for Current vs. Future Technologies? (% of respondents, Aug 2018)
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NOV 19, 2018
Which Corporate Functions Are the Primary Leads for Digital Strategy and Customer Experience for Client-Side Marketers Worldwide? (% of respondents, Q3 2018)
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NOV 14, 2018
How Do US Internet Users Prefer to Contact Customer Support When Shopping with a Retail Brand? (% of respondents, May 2018)
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NOV 14, 2018
How Long Have Customer Experience (CX) Executives Worldwide Been Using AI for Customer Engagement Functions at Their Company? (% of respondents, July 2018)
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NOV 14, 2018
How Are Customer Experience (CX) Executives Worldwide Using AI to Support Their Company's Customer Sentiment Analysis? (% of respondents, July 2018)
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NOV 14, 2018
How Much Improvement Have Customer Experience (CX) Executives Worldwide Seen due to AI Investments in Their Company's CX Processes? (% of respondents, July 2018)
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NOV 14, 2018
Share of Their Company's Customer Inquiries that Are Fully Resolved by AI According to Customer Experience (CX) Executives Worldwide, by Region, July 2018 (% of respondents)
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NOV 14, 2018
Attitudes Toward the Use of AI in Customer Experience (CX) According to CX Executives Worldwide, by Region, July 2018 (% of respondents)
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NOV 13, 2018
How Do Mobile Push Notifications from Brands Influence US Internet Users' In-Store Shopping Experience? (% of respondents, June 2018)
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NOV 13, 2018
How Have Emails from Brands Influenced US Internet Users' In-Store Shopping Experience? (% of respondents, June 2018)
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NOV 5, 2018
How Easy Is It for US Internet Users to Accomplish Select Banking Activities Independently? (% of respondents, Aug 2018)
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NOV 5, 2018
How Easy Is It for US Internet Users to Accomplish Select Travel Activities Independently? (% of respondents, Aug 2018)
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NOV 5, 2018
How Easy Is It for US Internet Users to Accomplish Select Healthcare Activities Independently? (% of respondents, Aug 2018)
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NOV 5, 2018
How Easy Is It for US Internet Users to Accomplish Select Digital Retail Activities Independently? (% of respondents, Aug 2018)
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NOV 5, 2018
What Is the Greatest Customer Acquisition Challenge for US Companies? (% of respondents, Aug-Sep 2018)
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OCT 24, 2018
How Have US Digital Shoppers Shared Bad Post-Purchase Experiences with Others? (% of respondents, by age, Aug 2018)
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OCT 23, 2018
Do US Female Internet Users* Make Purchases Based Solely on Customer Service Reputation? (% of respondents, Aug 2018)
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OCT 18, 2018
Marketing and Service Support Technologies that Companies Worldwide Use Currently vs. Plan to Use, Nov 2017 (% of respondents)
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OCT 18, 2018
What Marketing and Service Support Technologies Provided Significant Return on Investment (ROI) for Companies Worldwide? (% of respondents, Nov 2017)
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OCT 18, 2018
What Channels Do Companies Worldwide Use to Engage Directly with Customers? (% of respondents, Nov 2017)
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OCT 16, 2018
What Channel Do US Internet Users Prefer to Use for Addressing Customer Service Issues? (% of respondents, by generation, May 2018)
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OCT 16, 2018
What Channel Do US Internet Users Prefer to Use for Addressing Customer Service Issues? (% of respondents, May 2018)
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OCT 16, 2018
Do Companies Worldwide Think They Can Deliver the Right Experience Across All Stages of the Customer Journey? (% of respondents, June 2018)
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