Beginning in March 2020, many employees were sent home to work remotely. The increase of remote work rapidly accelerated the adoption of cloud computing and employees using their own devices, introducing new vulnerabilities to healthcare organizations, according to cloud security platform Bitglass.

Payroll was the top use case cited for faster payments by businesses, which might be because of the potential employee retention benefits. More than half of US consumers (58%) said they’d use real-time payments, and 30% said access to real-time payments was a key factor when selecting an FI, according to a PYMNTS report.

Strong purpose expressed by a company can be a huge advantage with customers, employees, and partners. And as an industry, we've made a lot of progress activating purpose inside the corporate walls. We’re working on corporate social responsibility, DEI, and sustainability initiatives, but the frontier that I'm really interested in is: How do we as an industry activate it even more broadly?

A commitment to diversity, equity, and inclusion (DEI) is critical to Black shoppers—but there’s more to DEI than hiring and employee-engagement practices. A lack of diversity, equity, and inclusion was the No. 1 reason that Black adults in the US were dissatisfied with their purchases, per an October 2021 study by McKinsey & Company.

This broader definition of “customer” can include any constituency, including employees. That’s important since employee experience (EX)—the practice of optimizing engagement with an employee from the moment they come across your job listing to the day they depart your organization—and CX overlap in many ways. Customer service: Customer service and CX are not the same thing.

US SMBs represent 99.9% of businesses with employees. This category sees approximately $16.501 trillion in sales annually, according to Insider Intelligence estimates based on the most recent US Census Bureau data. This landscape is evolving at a breakneck pace, thanks to the combination of two factors:. New SMBs.

Cigna’s employer clients with 500 or less employees can offer RecoveryOne as a benefit to their enrollees. Users virtually connect with a RecoveryOne physical therapist to conduct chronic pain-relieving exercises.

Before the deal was announced yesterday, Activision Blizzard’s shares had slumped more than 37%—due to allegations of management sexually harassing employees—after it had reached a record high last year, per Reuters.

It also will add remote human advice to Wealthfront’s digital-only offering through its Wealth Advice Center, which serves its core affluent clients, and Workplace Wealth Solutions, which is available to employees of corporate clients.

Walmart noted that its 1.6 million US employees will have access to it, as will over 100 million weekly shoppers. ONE will also be available on a standalone basis and via partnerships with outside companies.

Merchants need to ensure their workplace is safe for employees and shoppers and that they’re offering multiple fulfillment options, such as curbside pickup and click and collect. Consumers vote “with their wallet and their footsteps,” Cornell said. With competition a click away, the pressure is on retailers to meet consumers’ expectations.