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  • Audio
     | 
    AUG 26, 2021

    On today's episode, we discuss how the pandemic changed the car buying customer journey and what BMW's digital experience is trying to achieve. We then talk about why online-only brands might need to do more to earn customers' trust, whether people want more—or less—human interaction when shopping, and what eBay's latest move says about the future of the retailer. Tune in to the discussion with general manager at Autogermana Andrés Fuse, eMarketer senior analyst Matteo Ceurvels, and analyst at Insider Intelligence Blake Droesch.

  • Audio
     | 
    SEP 13, 2021

    On today's episode, we discuss how much grocery shopping is being done online, where, and what's next for the space. We then talk about whether social media works better at convincing folks to buy things than email or text message, whether Urban Outfitters' new secondhand goods app can compete, and if virtual try-on technology will become the norm. Tune in to the discussion with eMarketer director of forecasting at Insider Intelligence Cindy Liu.

  • Article
     | 
    AUG 30, 2021

    And earlier in the summer, it embarked on an acquisition spree, snagging retail tech startup Hero, discount shopping app Stocard, and others. These moves should help Klarna expand its retail network through platform enhancements—and draw in more customers at the same time.

  • Article
     | 
    SEP 16, 2021

    The BNPL provider will let merchants accept Bitcoin payments and plans to launch a crypto trading feature—which may help it stand out as other BNPL providers opt for more traditional feature enhancements.

  • Audio
     | 
    SEP 15, 2021

    Check out how Motorola, Stanley Black & Decker, L'Oréal and other brands are growing with us.

  • Article
     | 
    SEP 10, 2021

    It's no surprise that the etailer is pushing more into the lucrative brick and mortar space: US non-ecommerce retail sales are expected to hit a whopping $5.149 trillion this year, per our forecasts. The offering can also help Amazon capture more small and medium-sized (SMB) sellers:.

  • Article
     | 
    AUG 26, 2021

    Why it’s worth watching: The US rental market is huge—and it’s prime for disruption as consumer appetite for digital bill payments rises. In 2019, renters made up 36%—approximately 44.2 million—of US households, according to Pew Research. That same year, they paid a whopping $512.4 billion in rent, per Zillow.

  • Article
     | 
    SEP 13, 2021

    Our take: Rising concern surrounding BNPL—one-third of US consumers who’ve used a BNPL service have fallen behind on at least one payment, per Credit Karma—might increase the possibility of future US regulation. Although this may mitigate risks for consumers, it could also hinder growth for BNPL providers like Affirm.

  • Article
     | 
    AUG 25, 2021

    Combined, these acquisitions can help broaden NCR’s reach and make it a one-stop shop for all payment solutions, regardless of the industry.

  • Article
     | 
    SEP 3, 2021

    The forecast: In 2020, 34.0% of medium to large US warehouse and fulfillment center operators (with more than $10 million in annual revenues) had robots deployed in one or more of their locations. That number will rise to 42.0% in 2022.

  • Article
     | 
    SEP 10, 2021

    Used by 85.5 million people in the US, we estimate, Fire TV is the No. 3 most-used CTV product behind general smart TVs and Roku. Connectivity with existing Amazon services and smart home products will help propel it to become an even larger player. CTVs aren’t the future anymore; they’re the norm. We estimate that 82.9% of US households will have a CTV in 2021, and 87.0% will own one by 2025.

  • Article
     | 
    SEP 2, 2021

    After seeing just 23.1 million US travelers in 2020, the Memorial Day weekend rebounded somewhat this year.

  • Audio
     | 
    AUG 18, 2021

    We estimate that 1 in 8 digital ad dollars this year will be spent on impressions for ecommerce properties. This week, we discuss our forecast as well as Amazon's rise, which companies are most interesting to watch now, and what we expect as more upper-funnel ads appear in retail media. Tune in to the discussion with eMarketer senior forecasting analyst Eric Haggstrom and principal analysts at Insider Intelligence Andrew Lipsman and Nicole Perrin.

  • Article
     | 
    AUG 17, 2021

    The US will have 24,000 delivery drone units by the end of this year, up 54.0% from 2020. Their ranks will continue to grow through 2023, when they will hit 70,000. Even so, the number of these commercial drones will remain quite small compared with the hundreds of thousands of delivery people in the US, at least for the next couple of years. More like this:. Report: Sustainability in Ecommerce 2021.

  • Article
     | 
    SEP 15, 2021

    Hims & Hers is adding its health & wellness products on fashion retailer Revolve’s site—we unpack how this fits into Hims & Hers broader healthcare strategy, and why telehealth vendors could be missing out on a massive opportunity by not catering to Gen Zers.

  • Article
     | 
    AUG 27, 2021

    Looking ahead: While DoorDash's monster growth is expected to slow, the company will make up 50.3% of US restaurant delivery intermediary sales by 2023, totaling $36.86 billion in sales.

  • Article
     | 
    SEP 13, 2021

    Data suggests that Monzo has a market opening, per findings from a 2020 Capco survey:. 46% of UK BNPL users said it’s their preferred form of credit. 45% said they would like BNPL to be integrated into their current account—akin to a US checking account—or their credit card.

  • Article
     | 
    SEP 8, 2021

    The neobank’s BNPL feature will apply to both online and in-person shopping—and Storonsky described an example in which installment payments could be made in thirds over several weeks. Trendspotting: Revolut is the latest company to play in both digital banking and BNPL or plan to do so. Recent examples include:.

  • Article
     | 
    SEP 8, 2021

    We spoke with Calum Smeaton, founder and CEO at cross-platform TV measurement firm TVSquared, about how advertisers are making their video spend work better for them and how direct-to-consumer (D2C) brands have led the way in this regard.

  • Article
     | 
    AUG 16, 2021

    It can tap into the B2B payments as the space grows and digitizes: US B2B payments are expected to hit $27.542 trillion this year, per our forecasts. And it can also capitalize on the rapidly expanding BNPL space as business owners embrace the tech.

  • Article
     | 
    AUG 16, 2021

    That’s enough to surpass Amazon in the rankings, as the ecommerce giant said it spent $10.9 billion on its global advertising and related promotional costs. However, P&G’s annual filing indicated that marketing as a percentage of its net sales actually remained flat year over year. The consumer packaged goods (CPG) giant reported a 7% sales growth to $76.1 billion in its 2021 fiscal year.

  • Audio
     | 
    SEP 7, 2021

    Check out how Motorola, Stanley Black & Decker, L'Oréal and other brands are growing with us.

  • Article
     | 
    SEP 7, 2021

    Moreover, telemedicine users in the US are expected to make up 38.9% of the US population by 2025—up from 29.3% in 2021, according to our forecast. Hospitals and health systems are still marching forward with their telehealth expansion plans, per a recent survey by the Center for Connected Medicine and KLAS Research.

  • Article
     | 
    AUG 24, 2021

    More will follow suit and combine their troves of customer data with the likes of DriveWealth’s APIs to create tailored portfolios based on users’ shopping habits.

  • Report
     | 
    AUG 27, 2021

    Through our exclusive interviews with heads of digital at 12 of the largest financial institutions and three top neobanks across the US, UK, and Canada, this report illuminates the biggest challenges and opportunities these executives are facing.

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