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47 Results
Type:
Article
Industry: Financial Services
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    Publication Date: 4/5/2018
    Geographies: United Kingdom
    Industries: Digital Banking
    Context: UK consumers tend to be digital leaders. Not so when it comes to digital banking and payments, though, with steady if unspectacular uptake positioning the UK as a middling market for such habits. Trust and security concerns are the main inhibitors.
    Publication Date: 3/20/2018
    Topics: Mobile Payments
    Geographies: United Kingdom
    Industries: Digital Banking
    Context: In the latest episode of eMarketer's "Behind the Numbers" podcast, analyst Bill Fisher digs into digital finance in the UK. How do UK consumers mix digital into payments, spending and saving? And how do those habits compare with other markets?
    Publication Date: 1/26/2018
    Geographies: United States
    Industries: Financial Services
    Context: New research from Bain & Company finds that US millennials are much more willing than older consumers to buy financial products from tech companies.
    Publication Date: 1/19/2018
    Topics: Mobile Apps
    Geographies: United Kingdom
    Industries: Mobile Banking
    Context: New research from VocaLink finds that more than half of UK smartphone users used a banking app in 2017, while 39% used a contactless card or mobile payment service to make a small daily purchase.
    Publication Date: 12/29/2017
    Geographies: India
    Industries: Financial Services
    Context: The rapid adoption of technology in India has had a dramatic effect on a number of aspects of the country. One major one is the financial sector.
    Publication Date: 12/4/2017
    Geographies: China
    Industries: Digital Banking; Financial Services
    Context: Tightening regulations and increasing public unease over questionable business practices are not expected to lessen the number of digital credit service users in the country in the coming years.
    Publication Date: 10/31/2017
    Geographies: United States
    Industries: Mobile Banking
    Context: The adoption of mobile banking apps is moving steadily ahead, according to new data from customer experience management firm Market Force Information. But just because an app has been downloaded doesn't mean it's used by most people with any regularity.
    Publication Date: 10/3/2017
    Geographies: United Kingdom
    Industries: Digital Banking
    Context: Revised EU banking regulations scheduled for early 2018 will open Europe to a wider range of nonbank financial services providers. But a study of UK consumers found them reluctant to share banking information with third-party financial services providers.
    Publication Date: 7/26/2017
    Geographies: United Kingdom
    Industries: Digital Banking; Banking
    Context: Olivier Thirion de Briel, global solutions marketing director at secure identity solutions provider HID Global, discusses the impact that the Second Payments Services Directive could have on digital banking in the UK.
    Publication Date: 6/12/2017
    Geographies: Asia-Pacific
    Industries: Digital Banking; Insurance; Finance
    Context: Christian König, a former investment banker and current social media and content marketing consultant for financial products, talks with eMarketer about the rapid development of the financial technology sector in Southeast Asia.
    Publication Date: 6/8/2017
    Geographies: South Korea
    Industries: Digital Banking
    Context: Digital banking in South Korea has dipped and then grown again over the past year, indicating that users in the country are still on the fence about performing financial tasks online.
    Publication Date: 5/10/2017
    Geographies: France
    Industries: Digital Banking
    Context: The majority of France's internet users will bank online in 2017, according to eMarketer's first-ever forecast of digital banking in the country. But relatively few will do so using a mobile phone compared with the likes of the US.
    Publication Date: 4/11/2017
    Geographies: United Kingdom
    Industries: Digital Banking
    Context: Retail banks in the UK plan to close a total of nearly 500 branches this year as a result of falling demand for physical banking services in the face of online alternatives. Nevertheless, UK consumers aren’t ready to bank digital-only quite yet.
    Publication Date: 3/10/2017
    Geographies: Malaysia
    Industries: Digital Banking
    Context: The value of online banking transactions is on the rise in Malaysia, as is that for banking transactions on mobile devices. But digital banking customers haven’t embraced other financial technology services, such as personal wealth management, to any great degree.
    Publication Date: 3/3/2017
    Geographies: United States
    Industries: Mobile Banking
    Demographics: Females; Generation X; Millennials
    Context: Women under 30 are behind older women in money management, but they are more likely to use digital tools to help with financial tasks.
    Publication Date: 3/3/2017
    Geographies: Japan
    Industries: Financial Services
    Context: After laboring for years under strict government regulations, the financial tech sector in Japan is set to expand. And companies like ecommerce firm Rakuten are investing in startups, with an eye to growing revenues.
    Publication Date: 1/23/2017
    Geographies: India
    Industries: Digital Banking; Financial Services
    Context: Digital payments service FreeCharge launched a digital mutual fund service in a bid to appeal to users who may not have had access to banking and investment services.
    Publication Date: 1/9/2017
    Topics: Payment Methods
    Geographies: China
    Industries: Digital Banking
    Context: China's financial tech boom has resulted from a dearth of services offered by the traditional banking system, along with innovation and experimentation on the part of the country's tech giants. In addition, supportive governmental policies and consumer willingness to adopt digital financial services have driven growth.
    Publication Date: 1/4/2017
    Topics: Mobile Payments
    Geographies: South Korea
    Industries: Digital Banking
    Context: Two new digital banks are in the works, one backed by some of South Korea's biggest conglomerates, the other by Kakao, the country's dominant messaging app.
    Publication Date: 12/14/2016
    Geographies: United States
    Industries: Digital Banking; Mobile Banking
    Context: In 2017, nearly 60% of the US population will be digital banking users, according to eMarketer’s new forecast.
    Publication Date: 11/30/2016
    Topics: Artificial Intelligence (AI)
    Geographies: Sweden
    Industries: Banking
    Context: For Swedbank’s call center agents, customer service conversations took up valuable selling time. Instead of offering services to customers and prospects, representatives were busy handling basic service requests that customers could easily resolve on their own if given the right tools. Martin Kedbäck, channel manager at Swedbank, spoke with eMarketer about how Nina, a virtual assistant on the bank’s Swedish website, has become a solid self-service channel that leaves agents more time to close deals.
    Publication Date: 11/17/2016
    Geographies: France
    Industries: Mobile Banking
    Context: Mobile access to bank accounts is up sharply, too. Nearly 30% of France’s web users check an account at least monthly with a mobile device; most prefer using their bank’'s mobile app rather than a mobile website, though.
    Publication Date: 11/10/2016
    Geographies: Malaysia
    Industries: Mobile Banking
    Context: Mobile banking is not the most popular mobile activity in Malaysia, and according to March research, that’s likely because people still mistrust the channel. About three-quarters of mobile phone users are worried about mobile banking security.
    Publication Date: 11/8/2016
    Geographies: France
    Industries: Digital Banking; Mobile Banking
    Context: Internet users in France are doing less in physical branches, and visiting them less often. A study found more than three-quarters of internet users in France with bank accounts access those accounts via their bank’s website, and more than one-quarter do so via mobile app.
    Publication Date: 11/7/2016
    Geographies: United Kingdom
    Industries: Financial Services
    Context: Many UK internet users want facial recognition in place of passwords, as well as for conducting bank transfers. The vast majority of younger UK users also trust financial institutions to be protective of their personal and private data.
    Publication Date: 9/7/2016
    Topics: B2B Sales; B2B Mobile
    Geographies: United States
    Industries: Financial Services
    Context: Hubert JP Jolly, global head of channel and enterprise services for Citi's Treasury and Trade Solutions business, speaks to eMarketer about how Citi is making the B2B user experience easier and more mobile-friendly.
    Publication Date: 7/27/2016
    Geographies: North America
    Industries: Banking
    Context: Despite digital’s growing presence in financial affairs, many banking customers in North America enjoy handling their money matters the old-fashioned way. According to research, a strong majority said they still plan to visit physical branches two years from now.
    Publication Date: 7/6/2016
    Geographies: United States
    Industries: Mobile Banking
    Context: A majority of users access their mobile banking app to check balances and statements, April 2016 research revealed. Paying bills is another popular activity that they conduct.
    Publication Date: 6/21/2016
    Geographies: United Kingdom
    Industries: Digital Banking
    Demographics: Affluent
    Context: The wealthiest 1% of the UK population are more likely than the general population to bank digitally, with almost two-thirds managing their current account online. They even give that most-digital of demographic groups—millennials—a run for their money.
    Publication Date: 5/25/2016
    Topics: Digital Ad Spending
    Geographies: United States
    Industries: Financial Services
    Context: The US financial services industry will spend $8.37 billion on digital advertising in 2016, a 14.5% gain from 2015. As a result, this sector will be responsible for 12.2% of total US digital ad spending for the year.
    Publication Date: 5/18/2016
    Geographies: Canada
    Industries: Digital Banking; Mobile Banking; Banking
    Context: A much higher percentage of adults in Canada have adopted digital banking than their counterparts in the US, according to eMarketer’s latest forecast on digital and mobile banking users. Yet banking via mobile devices is more common in the US.
    Publication Date: 5/12/2016
    Geographies: South Korea
    Industries: Digital Banking
    Context: Nearly 50% of subscribers conducted transfers or used inquiry services in 2015, a figure that inched up from the prior year. Digital banking is especially popular in the country among younger users.
    Publication Date: 5/9/2016
    Geographies: United States
    Industries: Digital Banking
    Context: Financial institutions are increasingly blending the physical and digital world to deliver better customer experiences. According to Q1 2016 research from KPMG, some banking executives are prioritizing various initiatives to transform the overall physical bank branch experience.
    Publication Date: 5/5/2016
    Topics: Smartphones; Tablets
    Geographies: France
    Industries: Digital Banking
    Context: In France, digital banking users ages 35 and younger are far more likely to access their banking services via a smartphone than a tablet. Older generations use both devices for their banking needs, not necessarily preferring one over the other.
    Publication Date: 5/4/2016
    Geographies: Canada
    Industries: Digital Banking
    Context: Adults in Quebec conduct a variety of different banking activities, according to November 2015 research. Checking bank accounts and paying bills are some of the top actions performed.
    Publication Date: 4/27/2016
    Geographies: Canada
    Industries: Digital Banking
    Context: More than two-thirds of internet users in Canada use online banking at least once a week, according to January 2016 research. Only 16% say they go into a branch.
    Publication Date: 4/12/2016
    Topics: Mobile Apps
    Geographies: Worldwide
    Industries: Financial Services
    Context: Though more than half (52%) of financial executives worldwide said their company offers a mobile app to clients, there are some that still do not, according to January 2016 research. In fact, nearly a third said they neither had one nor were developing one.
    Publication Date: 3/28/2016
    Topics: Internet of Things (IoT)
    Geographies: United States
    Industries: Financial Services
    Context: Though the internet of things (IoT) is still in its early stages, it has significant potential for the financial services sector. By building on early success with mobile technology, banks, insurers, payments companies and other financial firms are experimenting with ways to streamline their operations, reduce risk and create more valuable experiences for their customers.
    Publication Date: 3/23/2016
    Topics: Payment Methods; Mobile Payments
    Geographies: United States
    Industries: Mobile Banking
    Context: Nearly three-quarters of mobile banking app users use a mobile payment app to pay a bill, according to February 2016 research. They also use it to send money to a friend.
    Publication Date: 3/16/2016
    Geographies: United States
    Industries: Digital Banking
    Demographics: Millennials
    Context: The financial lives of internet users are similar in many ways regardless of age. But some products are more likely to be owned by users under 30—and the same group is more likely to conduct digital and mobile banking activities.
    Publication Date: 2/24/2016
    Geographies: Australia
    Industries: Mobile Banking
    Context: About one in three internet users in Australia conduct mobile banking activities, according to 2015 research. Among millennials, reach surpasses 50%.
    Publication Date: 2/10/2016
    Geographies: Canada
    Industries: Mobile Banking
    Context: Internet users in Canada still prefer conducting finance-related digital activities on desktops and laptops, according to RateHub. Eighty-two percent of users on the RateHub network use them, far ahead of the share using mobile devices.
    Publication Date: 2/4/2016
    Topics: Digital Privacy & Security
    Geographies: United Kingdom
    Industries: Banking; Finance
    Context: Two in three UK internet users are comfortable with biometric identification when digitally banking, according to a January 2016 report. But for many other purposes, such a protocol may seem too invasive.
    Publication Date: 2/1/2016
    Geographies: United Kingdom
    Industries: Digital Banking
    Demographics: Millennials
    Context: Digital banking is becoming ever more common in the UK, at the expense of physical banking in-branch. Among millennials, in particular, banking online is the default for their daily money management.
    Publication Date: 1/28/2016
    Topics: Digital Display Ad Spending
    Geographies: United States
    Industries: Financial Services; Marketing Management Trends
    Context: Financial institutions are facing many challenges this year, ranging from implementing EMV payments to making strategic hiring decisions. According to research, driving growth and profitability are among their biggest hurdles.
    Publication Date: 12/29/2015
    Geographies: Mexico
    Industries: Digital Banking
    Context: Apps usually win over mobile internet users with sleek interfaces and utility, and most mobile internet time is not spent in browsers. But for digital banking in Mexico—including activities on mobile as well ask desktop devices—users tend to prefer websites.
    Publication Date: 12/2/2015
    Geographies: Latin America
    Industries: Mobile Banking
    Context: Mobile banking is up across Latin America, according to 2015 data. In the region as a whole, an outright majority of digital banking users ages 20 and older use mobile banking.