By the numbers: June retail and food services sales climbed 18% year over year (YoY) and grew 0.6% compared with May, according to the latest data from the US Census Bureau. Compared with June 2019, sales increased roughly 19.5%—reflecting strong pandemic recovery.
The rising number of COVID-19 vaccinations in the US underpinned last month’s sales growth, which exceeded economists’ expectations: Economists polled by Reuters expected June retail sales to drop 0.4% on a month-to-month basis as a result of rising inflation, the threat of COVID-19 variants, and uneven state and local reopenings.
Here’s what merchants are doing: As consumers regain spending appetite, merchants are employing digital solutions that enhance the in-store shopping experience and maximize sales potential.
- Adopting omnichannel strategies: Sam’s Club is piloting Scan & Ship, a feature that lets customers purchase items in-store that they can have shipped to their homes—adding more convenience to the in-store shopping experience and giving Sam’s Club an edge against competitors like Costco. And 7-Eleven recently brought its mobile checkout solution to more than 2,500 US stores; the offering saves customers time at checkout by letting them pay through the 7-Eleven app instead.
- Improving in-store technologies: In a Plano, Texas pilot, Walmart is doing away with in-person checkout and instead rolled out a self-checkout-only store. This should help eliminate lines and let employees focus on other store functions, like stock management. And earlier in the year, Kroger started piloting Caper smart carts, which automatically sum up purchases and apply discounts—giving consumers a more tech-driven experience in-store.
What’s next? Consumer spending will likely continue its upward trajectory—here’s our take:
- Back-to-school spending will elevate sales in the short term: After more than a year of remote learning, many students will return to school this fall—and retailers can expect a boom in volume as consumers shop for school supplies and clothing in the coming weeks and months: US retail back-to-school sales are expected to reenter positive growth this year, hitting $95.83 billion, per eMarketer forecasts from Insider intelligence. Digital solutions that provide the same ease of use and customer experiences that consumers get through ecommerce can help retailers improve the in-store shopping experience this fall.
- Spending on services should carry long-term sales growth: Deloitte projects US spending on services—including dining, traveling, and entertainment—will rise 6.2% YoY after contracting 3.9% last year. Food and beverage merchants, as well as those operating in tourism and hospitality, could benefit from digital solutions that speed up the ordering and payments process for customers, sustaining sales growth through the end of the year and beyond—if pandemic conditions don’t backslide. Issuers would also benefit from services sales growth, since many of them rely heavily on travel and entertainment spending.