Worldwide Sales: Juniper Research published new estimates that show online sales of physical goods will make up 13% of total retail sales worldwide by 2020. That equates to $3.8 trillion of the nearly $30 trillion global retail market. The firm also ranked retailers by their online competitiveness, and the top three were The Home Depot, John Lewis and Sainsbury's. eMarketer forecasts that retail ecommerce will make up 15.5% of total retail sales worldwide by 2020, though this figure includes services in addition to physical goods.
Omnichannel Options: Walmart is rolling out more Pickup Towers, which the retailer began testing in 2016. The towers are essentially automated in-store lockers where shoppers can scan a bar code on their smartphone to pick up items bought online. Walmart will add over 500, meaning there will be more than 700 towers in total by the end of this year. Buying online and picking up in-store keeps gaining in popularity. According to Internet Retailer, 62% of consumers polled in 2018 had shopped that way, up from 58% in 2017.
Fast Food: Subway (83%) and Popeyes Louisiana Kitchen (81%) provide the best fast-food restaurant experience, according to the 2018 Temkin Experience Ratings. Overall, the fast-food industry placed second—with a rating of 76%—out of the 20 industries included. Ratings are based on a combination of success, effort and emotion. Taco Bell was most improved year over year, while Hardee's saw the biggest drop.