April 13, 2026
Two-way SMS tops the CX investment list for brands that haven't deployed it yet
Nearly half (48%) of North American CX leaders plan to add two-way SMS/text as a customer service channel in the short to near term, making it the most-planned CX investment on the list, according to a December 2025 survey from Execs In The Know. Read more...
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Chart of the Day Newsletter
Invaluable intelligence, short and sweet. Delivers one insightful chart each day to help you better understand trends across, marketing, media, advertising, commerce, technology, finance, and more. Also includes ways you can use these charts in presentations. Get your daily dose of data!
Thank you for signing up for our newsletter!
You can read recent articles from EMARKETER here.