January 1, 2021

US Click-and-Collect Sales, 2019-2024 (billions, % change, and % of total ecommerce)

Note

Pickup locations include secured lockers, curbside pickup and in-store collection points; excludes orders picked up at a post office.

Methodology

Estimates are based on the analysis of survey and traffic data from other research firms, historical consumer adoption trends and demographic adoption trends.