October 19, 2020

Preferred Channels to Get in Touch with Customer Service According to Internet Users Ages 55-75 in Mexico, Aug 2020 (% of respondents)

Chart Title

Preferred Channels to Get in Touch with Customer Service According to Internet Users Ages 55-75 in Mexico, Aug 2020 (% of respondents)

Publication Date

October 19, 2020

Sources

Source information is only available to PRO subscribers.
Topics
EmailCustomer ExperienceSeniorsSocial Media UsersMobile MessagingMexico

Related Charts & Analysis

The customer is always right: The reason why 60% of internet users hesitate when shopping online
Article
The customer is always right: The reason why 60% of internet users hesitate when shopping online
Facebook, yet again, considers the pivot to privacy
Article
Facebook, yet again, considers the pivot to privacy
More than one-third of SMS notifications sent in North America were promotional messages
Article
More than one-third of SMS notifications sent in North America were promotional messages
Facebook refers its suspension of former President Trump to its Oversight Board for review
Article
Facebook refers its suspension of former President Trump to its Oversight Board for review
How marketers and service professionals use SMS messages
Article
How marketers and service professionals use SMS messages
Do retailers have a firm understanding of their shoppers?
Article
Do retailers have a firm understanding of their shoppers?
Snapchat stagnates and TikTok's on its tail
Article
Snapchat stagnates and TikTok's on its tail
Facebook's AI-based automatic alt-text generator improves accessibility
Article
Facebook's AI-based automatic alt-text generator improves accessibility
Reliance aims to bring JioMart’s shopping capabilities into WhatsApp
Article
Reliance aims to bring JioMart’s shopping capabilities into WhatsApp
SMS Marketing 2021
Report
SMS Marketing 2021
TikTok’s explosive popularity in Europe is likely hampering Snapchat’s user growth
Article
TikTok’s explosive popularity in Europe is likely hampering Snapchat’s user growth
Why Small Businesses Could Benefit from the Launch of Facebook Shops
Article
Why Small Businesses Could Benefit from the Launch of Facebook Shops
The Weekly Listen: Disney+ doubles down, mothers on TikTok, and the NFL leans toward streaming
Audio
The Weekly Listen: Disney+ doubles down, mothers on TikTok, and the NFL leans toward streaming
WhatsApp will force all users to share data with Facebook
Article
WhatsApp will force all users to share data with Facebook
WhatsApp terms and privacy policy update makes data sharing with Facebook mandatory
Article
WhatsApp terms and privacy policy update makes data sharing with Facebook mandatory

Latest Reports

To Meme or Not to Meme?
Report
To Meme or Not to Meme?
UK Programmatic Digital Display Advertising Outlook 2021
Report
UK Programmatic Digital Display Advertising Outlook 2021
Canada Digital Outlook 2021
Report
Canada Digital Outlook 2021
The Payments Ecosystem
Report
The Payments Ecosystem
SMS Marketing 2021
Report
SMS Marketing 2021
The Embedded Finance Explainer
Report
The Embedded Finance Explainer
Western Europe Retail Trends 2021
Report
Western Europe Retail Trends 2021
Global Ecommerce Update 2021
Report
Global Ecommerce Update 2021
AI in Insurance
Report
AI in Insurance
US Programmatic Digital Display Advertising Outlook 2021
Report
US Programmatic Digital Display Advertising Outlook 2021
US Social Trends for 2021
Report
US Social Trends for 2021
The Buy Now, Pay Later Report
Report
The Buy Now, Pay Later Report
Social Media Update Q4 2020
Report
Social Media Update Q4 2020
US Hispanics in a Time of Pandemic
Report
US Hispanics in a Time of Pandemic
Q4 2020 Digital Video Trends
Report
Q4 2020 Digital Video Trends

Popular on Insider Intelligence

To Meme or Not to Meme?
Report
To Meme or Not to Meme?
Programmatic digital display advertising is having an identity crisis
Article
Programmatic digital display advertising is having an identity crisis
Canada Digital Outlook 2021
Report
Canada Digital Outlook 2021
Influencer marketing’s growing popularity comes with growing pains, with ROI and measurement posing the biggest challenges
Article
Influencer marketing’s growing popularity comes with growing pains, with ROI and measurement posing ...
DriveWealth sets up shop on NYSE floor with Cuttone & Co. acquisition
Article
DriveWealth sets up shop on NYSE floor with Cuttone & Co. acquisition
Foresters Financial teams up with insurtech for well-being platform
Article
Foresters Financial teams up with insurtech for well-being platform
YouTube advertising, the ViacomCBS/Hulu deal, Discovery+ content, and cord-cutting in 2021
Audio
YouTube advertising, the ViacomCBS/Hulu deal, Discovery+ content, and cord-cutting in 2021
UK Programmatic Digital Display Advertising Outlook 2021
Report
UK Programmatic Digital Display Advertising Outlook 2021
The Ad Platform: Differential privacy and post-cookie ad measurement proposals
Audio
The Ad Platform: Differential privacy and post-cookie ad measurement proposals
Consumers in Europe will be more attuned to brand purpose and messaging
Article
Consumers in Europe will be more attuned to brand purpose and messaging
Podcast listening and advertising, Unity and Snap ink a deal, and YouTube's audio ads
Audio
Podcast listening and advertising, Unity and Snap ink a deal, and YouTube's audio ads
Snapchat stagnates and TikTok's on its tail
Article
Snapchat stagnates and TikTok's on its tail
Do retailers have a firm understanding of their shoppers?
Article
Do retailers have a firm understanding of their shoppers?
The Weekly Listen: The power of social networks, Twitter leans into audio, and news use on social media
Audio
The Weekly Listen: The power of social networks, Twitter leans into audio, and news use on social ...
Consumers in China will increase spending on foreign goods via ecommerce channels by almost 18% in 2021
Article
Consumers in China will increase spending on foreign goods via ecommerce channels by almost 18% in ...

Latest Forecasts

Smartwatch Payment Users, US
Forecasts
Smartwatch Payment Users, US
TikTok, US
Forecasts
TikTok, US
Twitter, US
Forecasts
Twitter, US
Time Spent with Social Networks, US
Forecasts
Time Spent with Social Networks, US
Podcasts, US
Forecasts
Podcasts, US
Time Spent with Subscription OTT Video, US
Forecasts
Time Spent with Subscription OTT Video, US
Time Spent with Mobile, US
Forecasts
Time Spent with Mobile, US
Time Spent with Disney+, US
Forecasts
Time Spent with Disney+, US
Time Spent with Hulu, US
Forecasts
Time Spent with Hulu, US
Disney, US
Forecasts
Disney, US
Hulu, US
Forecasts
Hulu, US
Social Commerce Sales, China
Forecasts
Social Commerce Sales, China
Time Spent with Social Networks, UK
Forecasts
Time Spent with Social Networks, UK
Time Spent with Subscription OTT Video, UK
Forecasts
Time Spent with Subscription OTT Video, UK
Time Spent With Instagram, US
Forecasts
Time Spent With Instagram, US

"Behind the Numbers" Podcast

TikTok's uncertain future, an influencer gets in trouble, and 2021 social media trends
Audio
TikTok's uncertain future, an influencer gets in trouble, and 2021 social media trends
YouTube advertising, the ViacomCBS/Hulu deal, Discovery+ content, and cord-cutting in 2021
Audio
YouTube advertising, the ViacomCBS/Hulu deal, Discovery+ content, and cord-cutting in 2021
The Weekly Listen: The power of social networks, Twitter leans into audio, and news use on social media
Audio
The Weekly Listen: The power of social networks, Twitter leans into audio, and news use on social ...
Podcast listening and advertising, Unity and Snap ink a deal, and YouTube's audio ads
Audio
Podcast listening and advertising, Unity and Snap ink a deal, and YouTube's audio ads
The Ad Platform: Differential privacy and post-cookie ad measurement proposals
Audio
The Ad Platform: Differential privacy and post-cookie ad measurement proposals
Around the World with … Internet and Big Tech Regulation: Antitrust, Brexit, and the CPPA
Audio
Around the World with … Internet and Big Tech Regulation: Antitrust, Brexit, and the CPPA
The Weekly Listen: Short-form video's future, streamlining streaming, and using computers
Audio
The Weekly Listen: Short-form video's future, streamlining streaming, and using computers
Accessible marketing, CES highlights, and making consumers comfortable with facial recognition
Audio
Accessible marketing, CES highlights, and making consumers comfortable with facial recognition
The Ad Platform: Roku on advertisers' evolving understanding of OTT and connected TV video
Audio
The Ad Platform: Roku on advertisers' evolving understanding of OTT and connected TV video
Inclusive marketing, AR try-on, and what VR will be used for
Audio
Inclusive marketing, AR try-on, and what VR will be used for
Giving up on privacy, IAC spins off Vimeo, and a possible wave of pent up demand
Audio
Giving up on privacy, IAC spins off Vimeo, and a possible wave of pent up demand
The Weekly Listen: Disney+ doubles down, mothers on TikTok, and the NFL leans toward streaming
Audio
The Weekly Listen: Disney+ doubles down, mothers on TikTok, and the NFL leans toward streaming
What Insider Intelligence Analysts Expect in 2021: A federal privacy law and new antitrust rules
Audio
What Insider Intelligence Analysts Expect in 2021: A federal privacy law and new antitrust rules
What Insider Intelligence Analysts Expect in 2021: iOS 14 and how COVID-19 changed mobile
Audio
What Insider Intelligence Analysts Expect in 2021: iOS 14 and how COVID-19 changed mobile
What Insider Intelligence Analysts Expect in 2021: Screen distribution and connected TV operating systems
Audio
What Insider Intelligence Analysts Expect in 2021: Screen distribution and connected TV operating ...