February 3, 2020

Status of Implementing AI into Business Processes According to Financial Service Institutions Worldwide, by Type, Q3 2019 (% of respondents in each group)


A global survey of financial service firms asked whether they have implemented AI into core business processes: risk management, generation of new revenue potential, customer service, process re-imagining/automation and client acquisition. The responses are broken out for fintech companies vs. ... incumbent financial service institutions.More