October 29, 2019

Aspects of the Customer Experience that Brands Perform Well According to UK/US Internet Users, April 2019 (% of respondents)

Description

A survey asked consumers in the UK & US how brands perform in key aspects of the customer experience: understanding when human assistance is needed, going out of their way to meet needs, addressing those needs in the fewest steps possible, communicating via preferred channels and understanding ... customers' needs throughout the purchase funnel.More
Share

Chart Title

Aspects of the Customer Experience that Brands Perform Well According to UK/US Internet Users, April 2019 (% of respondents)

Publication Date

October 29, 2019

Sources

Source information is only available to PRO subscribers.