October 1, 2019

Customer Service Scenarios that Cause US Internet Users to Feel the Most Anxious, Aug 2019 (% of respondents)

Description

Internet users were asked which customer service scenarios cause nervousness/anxiety and the preferred customer service channel when dealing with these issues. Scenarios include healthcare claims/processing, billing/account inquiries, technical support and banking/finance concerns and the preferred ... communication channel include phone/voice, chat/direct messaging, email, text, social media and video.More
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Chart Title

Customer Service Scenarios that Cause US Internet Users to Feel the Most Anxious, Aug 2019 (% of respondents)

Publication Date

October 1, 2019

Sources

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