October 1, 2019

Preferred Customer Service Communication Channel for US Internet Users, by Complexity of Question, Aug 2019 (% of respondents)

Description

Internet users were asked their preferred customer service channel when asking a quick vs. complex question. Responses include phone/voice, chat/direct messaging, email, text, social media and video.
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Chart Title

Preferred Customer Service Communication Channel for US Internet Users, by Complexity of Question, Aug 2019 (% of respondents)

Publication Date

October 1, 2019

Sources

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