October 15, 2019

What Expectations Do Internet Users Worldwide Have for the Digital Services/Brands They Use? (% of respondents, March 2019)


A survey of consumers asked what they expect from the digital services and brands they use. Responses include recognizing/rewarding loyalty, compensating poor experiences, greater personalization for face-to-face interactions, customizing relevant content, tailored experiences based on buying ... behavior and content tailored to location.More