September 24, 2019

Most Effective Metrics Used to Measure Customer Experience Improvements at Companies Worldwide, Sep 2019 (% of respondents)

Description

Marketing influencers/marketers were asked the most effective metrics used to measure customer experience improvements at their organization. Responses include customer retention rate, customer satisfaction, customer lifetime value, visitor intent/completion, likes/comments/shares, net promoter ... score and customer effort score.More
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Chart Title

Most Effective Metrics Used to Measure Customer Experience Improvements at Companies Worldwide, Sep 2019 (% of respondents)

Publication Date

September 24, 2019

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