September 24, 2019

Objectives vs. Challenges to the Success of a Customer Experience Strategy for Companies Worldwide, Sep 2019 (% of respondents)

Objectives vs. Challenges to the Success of a Customer Experience Strategy for Companies Worldwide, Sep 2019 (% of respondents)

Description

Marketing influencers/marketers were asked the objectives vs. challenges to the success of a customer experience strategy at their organization. Responses include improving customer retention/satisfaction, increasing value/reliability to user, increasing data-driven personalization, improving ... interactive design/ease of use, increasing use of real-time marketing, improving self-service preference center and improving channel flexibility of user.More
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Chart Title

Objectives vs. Challenges to the Success of a Customer Experience Strategy for Companies Worldwide, Sep 2019 (% of respondents)

Publication Date

September 24, 2019

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