September 24, 2019

Investments that Companies in Australia, the UK and the US Will Be Making to Improve the Customer Service Experience in the Coming Year, Dec 2018 (% of respondents)

Description

Contact center decision-makers were asked of their company's investment plans in the coming year to improve the customer service experience. Leading responses from respondents in Australia, UK and US include improving the website experience, continuing customer satisfaction or customer experience ... measurement programs and upgrading contact center technology.More
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Chart Title

Investments that Companies in Australia, the UK and the US Will Be Making to Improve the Customer Service Experience in the Coming Year, Dec 2018 (% of respondents)

Publication Date

September 24, 2019

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