September 24, 2019

In What Customer Service Experience Methods Are Companies in Australia, the UK and the US Highly Likely to Invest in the Coming Year? (% of respondents, Dec 2018)


Contact center decision-makers were asked how likely their company was to invest in customer service experience in the coming year. Leading highly likely channels include company's website, online chat sessions with a live representative, voice calls support email support and company's mobile app.