September 24, 2019
In What Customer Service Experience Methods Are Companies in Australia, the UK and the US Highly Likely to Invest in the Coming Year? (% of respondents, Dec 2018)
Description
Contact center decision-makers were asked how likely their company was to invest in customer service experience in the coming year. Leading highly likely channels include company's website, online chat sessions with a live representative, voice calls support email support and company's mobile app.Chart Title
In What Customer Service Experience Methods Are Companies in Australia, the UK and the US Highly Likely to Invest in the Coming Year? (% of respondents, Dec 2018)
Publication Date
September 24, 2019
Sources
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