June 27, 2019

Actions Internet Users in Southeast Asia* Have Taken After Bad Online Customer Experiences, by Age, April 2019 (% of respondents in each group)


Consumers in Southeast Asia were asked what actions they have taken after a bad online customer experience last time. Respondents are broken out by age: ages 18-34 and ages 35+. Responses include telling friends, telling a family member, complaining directly to the company, stop buying from that ... company, posting about the experience on social media and posting a review of the company on a review site.More