June 24, 2019

How Do Companies Worldwide Plan to Use AI with Their CRM Solutions? (% of respondents, Spring 2019)


A global survey asked IT & business professionals how their companies would like to use artificial intelligence (AI) within their CRM solutions. Responses include analyzing patterns for lead scores, analyzing industry/social trends for marketing & sales, engagement with leads via email, accurate ... lead scoring and predictive marketing, predicting caller intent with speech analytics, transcribing/analyzing sales calls and analyzing caller emotions.More