June 6, 2019

What Are the Primary Ways Companies Worldwide Measure the Success of Customer Experience (CX) Initiatives? (% of respondents, May 2019)

Description

CX, marketing and analytics professionals were asked the primary ways their company measure the success of their CX initiatives. Leading responses include impact on CS metrics, survey-based/qualitative customer feedback and impact on revenue.
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Chart Title

What Are the Primary Ways Companies Worldwide Measure the Success of Customer Experience (CX) Initiatives? (% of respondents, May 2019)

Publication Date

June 6, 2019

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