June 6, 2019

Data Sources Used by Companies Worldwide to Analyze Customer Interactions Across Channels, May 2019 (% of respondents)

Description

CX, marketing and analytics professionals were asked which data sources were used by their business to analyze customer interactions. Leading responses include CRM, customer support, voice of the customer, email, call center or IVR.
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Chart Title

Data Sources Used by Companies Worldwide to Analyze Customer Interactions Across Channels, May 2019 (% of respondents)

Publication Date

June 6, 2019

Sources

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